Mayra O'Keefe
Oswego,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Background includes successfully managing documentation and daily living support needs for disabled clients. Good organizational skills with a hardworking mentality and caring approach.
Overview
10
10
years of professional experience
Work History
ESSHI Housing Case Manager
Liberty Resources Home Choices
East Syracuse , NY
04.2023 - Current
- Organized educational workshops for tenants focused on budgeting skills, conflict resolution techniques, healthy relationships building strategies.
- Assessed client eligibility for rental subsidies such as Section 8 vouchers or other government funded programs.
- Provided referrals to community resources such as rental assistance, public benefits, legal services, employment programs.
- Mediated disputes between tenants and landlords when necessary to ensure a successful tenancy.
- Provided crisis intervention services when needed including emergency financial assistance, eviction prevention, mental health referrals.
- Conducted initial interviews with clients to assess their housing needs and develop individualized service plans.
- Transported patients safely to social activities and doctors appointments.
- Guided clients in development of skills and strategies for dealing with individual problems.
- Referred client or family to appropriate community resources to obtain support for mental or physical illness.
- Educated clients on options to assist in making informed decisions.
Caseworker
Catholic Charities Of Onondaga County
Syracuse , NY
12.2021 - 03.2023
- Assessed client eligibility for rental subsidies such as Section 8 vouchers or other government funded programs.
- Provided referrals to community resources such as rental assistance, public benefits, legal services, employment programs.
- Provided crisis intervention services when needed including emergency financial assistance, eviction prevention, mental health referrals.
- Conducted initial interviews with clients to assess their housing needs and develop individualized service plans.
- Transported patients safely to social activities and doctors appointments.
- Conducted regular home visits with tenants to ensure they are maintaining the unit according to lease requirements.
- Facilitated weekly case management meetings with clients to review progress towards goals and provide additional support as needed.
- Maintained accurate records of client interactions utilizing a computerized database system.
- Remained up-to-date on all relevant policies governing subsidized housing programs.
- Collaborated with partner organizations to coordinate services for clients experiencing homelessness or at risk of becoming homeless.
Certified Nursing Assistant
Morningstar RCC
Oswego , NY
03.2019 - 02.2023
- Answered patient call signals and signal lights to determine patients' needs.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Collected specimens from patients for laboratory testing purposes.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Observed and reported unusual symptoms and changes to charge nurse.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Certified Nursing Assistant
Elderwood at Grand Island
Grand Island , NY
04.2017 - 10.2019
- Answered patient call signals and signal lights to determine patients' needs.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Took temperature readings orally or rectally as instructed by the RN or MD.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Turned and repositioned bedridden patients to prevent bedsores.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
Certified Nursing Assistant
Pontiac Nursing Home
Oswego , NY
10.2013 - 03.2017
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Reported changes in patient condition to registered nurse or physician.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
Education
Associate of Arts - Psychology/ Human Services
Niagara County Community College
Sanborn, NY12-2021
Associate of Science - Healthcare Administration/ Psychology
Cayuga CCC
Fulton, NY05-2018
Skills
- Community Health Services
- Crisis Resolution
- Client Needs Assessment
- Progress Monitoring
- Critical Thinking
- Problem-Solving
- Crisis Response
Timeline
ESSHI Housing Case Manager
Liberty Resources Home Choices
04.2023 - Current
Caseworker
Catholic Charities Of Onondaga County
12.2021 - 03.2023
Certified Nursing Assistant
Morningstar RCC
03.2019 - 02.2023
Certified Nursing Assistant
Elderwood at Grand Island
04.2017 - 10.2019
Certified Nursing Assistant
Pontiac Nursing Home
10.2013 - 03.2017
Associate of Arts - Psychology/ Human Services
Niagara County Community College
Associate of Science - Healthcare Administration/ Psychology
Cayuga CCC
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