Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Timeline
Generic

Madeline Maldonado

Boylston,MA

Summary

Expert Health Unit Coordinators with talents in administrative coordination and patient support. Effective at handling fast-paced work to coordinate files and supplies for efficient unit operations. Patient-focused Unit Coordinator equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Talented in finding balanced solutions and resolving conflicts. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Knowledgeable Case Manager with strong background in housing services and client support. Successfully assisted numerous clients in securing housing, demonstrating commitment to providing tailored solutions. Proficient in case management and resource coordination, ensuring comprehensive support and positive outcomes.

Overview

17
17
years of professional experience

Work History

Re-Housing Specialist/ Case Management

South Middlesex Opportunity Council(smoc)
08.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed individualized housing plans aligned with client goals and available resources.
  • Conducted comprehensive housing assessments to determine client eligibility and needs.
  • Advocated for clients in negotiations with landlords and agencies, ensuring equitable outcomes.
  • Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
  • Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
  • Explained rental and housing regulations to clients and helped each discover best options for housing.
  • Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
  • Calculated tenant rent amounts to prepare leases and contracts.
  • Assisted applicants in filling out housing applications and verifying assets.
  • Established positive rapport with clients by providing exceptional customer service and addressing their unique needs.
  • Answered client questions about lease and rental agreements and advocated on behalf of client needs.
  • Contributed to team success by actively participating in staff meetings and sharing best practices with colleagues.
  • Managed caseloads efficiently, ensuring timely completion of required documentation and adherence to program requirements.
  • Collaborated with property managers to ensure smooth transitions for new tenants moving into their homes.
  • Helped clients find permanent or temporary housing.
  • Provided ongoing support to clients by conducting regular follow-ups and monitoring progress towards self-sufficiency goals.
  • Oversaw housing plans for over [Number] clients to promote timely transition to permanent housing and appropriate usage of housing subsidies.
  • Sought out affordable housing options and residences for people in need.

Unit Coordinator

TaraVista Behavioral Health
05.2020 - Current
  • Assisted in the development of unit policies and procedures.
  • Maintained accurate records and documentation for all patients in the unit.
  • Provided support and guidance to nursing staff on patient care issues.
  • Coordinated patient transfers between units and other facilities.
  • Monitored quality assurance activities within the unit, including chart audits and clinical performance improvement initiatives.
  • Communicated with patients and medical staff to convey important information and facilitate smooth unit operations.
  • Maintained unit supplies and equipment for medical staff and patient care needs.
  • Responded to patient needs quickly and expedited appropriate follow-through.
  • Prepared detailed reports and unit documentation to assure Dr. social workers and staff have all needed documentation.
  • Communicated with Patient families for visitation appointment purposes.
  • Assuring that Unit is clean and properly stocked for patients needs and care.
  • Putting in work orders for Maintenance repairs.
  • Communication with Housekeeping Staff to Assure a clean unit for Patients and staff.
  • Preparing Lab Work Reports for Quest Pick up.
  • Calling Ambulatory Transfers for Patients.
  • Constant Communication with Intake staff for all incoming and outgoing transfers while assigning rooms to incoming patients.
  • CPI Disengagement trained

Home Care/Protective Services Administrative Assistant

Elder Services of Merrimack Valley
03.2016 - Current
  • Daily Filing of HC Personal Care plans, Monitor and maintain original HC forms, Ordering Forms for HC packets, Support all Home Care Directors/Managers with various projects, Process open cases for case managers, prepare and mail letters to family members of client, Label and file new HC open files, CIU Administrative Tasks, Using ASAP Office Suite Software, track status of Intakes and complete appropriate processes for opening and closing cases, Track all incoming Mandated Reporter Forms, Track mandated reporters, insuring follow-up correspondence is sent in a timely manner in order to adhere to state regulations, Running by-monthly reports for stats, data entry and preparing packets for the CIU Protective team, Prepare CIU training packets for management trainings, Prepare language packets for the team

Customer Service/Switchboard Operator

Elder Services of Merrimack Valley
07.2013 - 03.2016
  • Administrative/Receptionist, Customer Service/Individual, Receptionist on Multi Ansa phone System, Greet and refer all walkin customers and consumers, Receive and sign for all packages, schedule conference room requests for staff meetings, workshops, and conferences
  • Communicate with supervisors and other staff, Work as a team with other Receptionist to assure calls are properly directed.

Health Fund Clerk

New England Carpenters Benefit Funds
07.2008 - 03.2012
  • Provided Customer Service to the Spanish speaking participant population as related to their Medical Claims, Health Plan Eligibility/Enrollment, Health Plan Benefits, Pension Plan Benefits and Retirement Application Processing, and Annuity Plan Information and Application Processing
  • Administrative duties included: OCR Scanning of all Health Fund Correspondence, Printing of Explanation of Benefits using Pitney Bowes equipment, Entry of Participant Demographic Information, Printing Daily Claims Reports, Health Insurance Enrollment Package assembly and mailing, COBRA package assembly and mailing

Education

High School Diploma -

Greater Lowell Technical High School
Tyngsboro, MA
05.1994

Accredited Certification Program - Health Claims Specialist

The Salter School
Tewksbury, MA
05.1994

Skills

  • ICD-9
  • CPT
  • HCPCS
  • Medical Office Procedures
  • Sam's Data Entry
  • Quest
  • Medsphere
  • Careview
  • Putty-Labs
  • Patient Dashboard
  • Medical Terminology
  • Microsoft Word/Excel/Access
  • I&R system
  • HIPAA/OSHA
  • Medical Law & Ethics
  • APS Reporting System
  • Health Insurance
  • Establish Medical Records
  • Bilingual/Spanish
  • Appointment Scheduling
  • Charting
  • Supply Inventory
  • Paperwork Processing
  • Multidisciplinary Team Collaboration
  • Supply Restocking
  • Records Management
  • Workflow Coordination
  • Decision-Making
  • Critical Thinking
  • Electronic Medical Record Software
  • HIPAA Guidelines
  • Training and Mentoring
  • Patient Advocacy
  • ETO Case Management system
  • Outlook appointment calender
  • Affordable Housing Knowledge
  • Tenant rights
  • Home Base
  • EOHLC
  • ADA Accommodation
  • Shelter CM
  • Case Management tasks

Accomplishments

I have worked hard in my career in specializing in different areas of work. I have enjoyed working in these fields were i can help people become more stable and get the help they need. I care deeply about others and find it rewarding when others succeed.


Languages

Spanish: Professional

Interests

I am a very creative person and enjoy photography of landscapes and people I am a Resin Artist and i have done many creations that i enjoy selling at art fairs I love driving far and into the country where i can take pictures of animals, farms, light houses and much more

Timeline

Re-Housing Specialist/ Case Management

South Middlesex Opportunity Council(smoc)
08.2024 - Current

Unit Coordinator

TaraVista Behavioral Health
05.2020 - Current

Home Care/Protective Services Administrative Assistant

Elder Services of Merrimack Valley
03.2016 - Current

Customer Service/Switchboard Operator

Elder Services of Merrimack Valley
07.2013 - 03.2016

Health Fund Clerk

New England Carpenters Benefit Funds
07.2008 - 03.2012

Accredited Certification Program - Health Claims Specialist

The Salter School

High School Diploma -

Greater Lowell Technical High School
Madeline Maldonado