Safa Abdulqader
Phoenix,AZ
Summary
Dynamic, customer-focused professional with extensive experience in healthcare, retail, and service sectors. Proven track record of effective communication, adept multitasking, and delivering exceptional support to customers and team members. Eager to leverage customer service expertise, strong organizational skills, and management acumen in a professional environment that prioritizes growth, collaboration, and excellence. Committed to fostering positive relationships and driving success through dedicated service and teamwork.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pharmacy Intern
Optum Specialty Pharmacy
02.2025 - 04.2026
- Provided exceptional customer service by assisting patients with medication, insurance, and prescription inquiries.
- Guided customers through complex healthcare processes while ensuring accuracy and compliance.
- Built strong customer relationships through effective communication and problem-solving.
- Collaborated with healthcare providers and team members to deliver quality patient care.
- Trained new team members and supported a positive, team-oriented work environment.
- Managed multiple tasks simultaneously in a fast-paced, high-volume setting.
- Utilized pharmacy management software for data entry, inventory tracking, and record maintenance.
- Enhanced customer satisfaction through education, follow-up, and issue resolution.
Pharmacy Intern / Technician
Walgreens
12.2021 - 04.2026
- Delivered exceptional customer service and resolved medication, insurance, and prescription inquiries.
- Guided customers through complex processes while ensuring accuracy and compliance.
- Built strong customer relationships through effective communication and problem-solving.
- Collaborated with healthcare providers and team members to support quality patient care.
- Trained new team members and contributed to a positive work environment.
- Managed multiple priorities in a fast-paced, high-volume setting.
- Utilized pharmacy software for data entry, inventory management, and record maintenance.
- Enhanced customer satisfaction through education, follow-up, and issue resolution.
Fulfillment Associate
Amazon
10.2020 - 01.2022
- Picked and prepared 200+ items daily, performing quality checks.
- Performed quality inspections to ensure products met company standards before shipment.
- Organized inventory and replenished stock to support efficient warehouse operations.
- Utilized handheld scanners and warehouse management systems to track inventory and orders.
- Assisted with receiving, sorting, and stocking merchandise in designated locations.
- Maintained a clean, safe, and organized work environment in compliance with company safety guidelines.
- Collaborated with team members to meet daily productivity goals and shipping deadlines.
Library Assistant
Glendale Community College
01.2020 - 04.2020
- Supported 30+ students daily with academic and technical assistance.
Education
Ph.D. - Pharmacy
Creighton University
06-2029
Associate of Science - undefined
Glendale Community College
05-2021
Skills
- Prescription filling, labeling, and verification
- Pharmaceutical calculations & unit dose prep
- Data entry & patient profile management
- Customer service & problem-solving
- Computer proficiency
- Patient counseling
- Prescription processing
- Inventory management
- Data analysis
- Team collaboration
- Time management
- Drug safety/ HIPAA guidelines
- Medication therapy management
- Prescription verification
- Immunization administration
- Teamwork and collaboration
- Problem-solving
- Friendly, positive attitude
Certification
- Licensed [Intern Pharmacist] - [2023][I026438]
- CPR Certification - | 2027
Accomplishments
HONORS & ACHIEVEMENTS
Student President List (2018–2020), EXCEL Student (2018–2019),
National Society of Collegiate Scholars (2018–2019),
Phi Kappa Phi Honors (2018–2019), APHA & AZPA Member,
Student Ambassador, Shoo The Flu Clinic.
Volunteer:
SVDP clinic, Geriatric IPE Experience with other
professionals.
Languages
Arabic: Native/Bilingual
English: Full Professional
HONORS & ACHIEVEMENTS
Student President List (2018–2020), EXCEL Student (2018–2019), National Society of Collegiate Scholars (2018–2019), Phi Kappa Phi Honors (2018–2019), APHA & AZPA Member, Student Ambassador, Shoo The Flu Clinic.
Timeline
Pharmacy Intern
Optum Specialty Pharmacy
02.2025 - 04.2026
Pharmacy Intern / Technician
Walgreens
12.2021 - 04.2026
Fulfillment Associate
Amazon
10.2020 - 01.2022
Library Assistant
Glendale Community College
01.2020 - 04.2020
Associate of Science - undefined
Glendale Community College
Ph.D. - Pharmacy
Creighton University