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Safa Mansoor
IT
Work Preference
Job Search Status
Open to workDesired start date: Open to discussion
Desired Job Title
Technical ExpertCustomer Service RepresentativeSoftware SupportHardware SupportWork Type
Full TimeLocation Preference
RemoteHybridOn-SiteLocation: North Providence, RI, US
Open to relocation: Yes
Important To Me
Work-life balanceCompany CulturePersonal development programsSummary
Technical Expert with 7+ years of experience at Apple Inc., specialized in troubleshooting hardware, software and cloud-based issues. Skilled in delivering high-quality customer support, resolving complex technical challenges and working efficiently in fast-paced, team-driven environments.
Overview
17
17
years of professional experience
Work History
Technical Expert
Apple
Providence, Rhode Island
02.2018 - Current
- Resolved escalated technical issues through in-depth diagnostics and effective solutions, including repairs that improve customer satisfaction outcomes
- Supported sales, business teams, and Mobile Device Management (MDM) processes for device setup, configuration, and security compliance across retail systems
- Mentored and trained team members on troubleshooting, customer interaction, and internal systems to improve performance and consistency
Associate Trainer
Panera Bread
Providence, RI
07.2015 - 01.2018
- Trained team members to improve performance, consistency, and customer experience outcomes
- Supervised teams and manage daily operations to ensure efficiency, accountability, and smooth workflow execution
- Drove sales through needs-based recommendations while strengthening customer relationships
Assistant Manager
SAS Foodmart
North Providence, Rhode Island
09.2009 - 07.2015
- Supervised daily store operations, including staffing, scheduling, and workflow management to maintain efficiency
- Trained and developed employees on customer service standards, store policies, and operational procedures
- Increased sales performance through effective merchandising, promotional execution, and customer engagement strategies
Timeline
Technical Expert - Apple
02.2018 - Current
Associate Trainer - Panera Bread
07.2015 - 01.2018
Assistant Manager - SAS Foodmart
09.2009 - 07.2015