Safaa Sohail
Summary
Adept at enhancing customer satisfaction and resolving issues, I leveraged analytical thinking and exceptional problem-solving skills at H&R Block to significantly improve client retention. My expertise in Microsoft Office and commitment to confidentiality underpin my ability to manage sensitive information and maintain detailed client records, contributing to a professional and efficient service environment.
Overview
2
2
years of professional experience
Work History
Client Service Representative
H&R Block Co.
01.2021 - 04.2023
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Investigated and resolved customer inquiries and complaints timely.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Coordinated with operations staff to resolve service problems
- Maintained accurate record-keeping with proactive attention to client information updates.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
- Assisted clients with navigating online platforms and tools, enhancing their overall experience with the company's resources.
- Trained staff on operating procedures and company services.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Learned and adapted quickly to new technology and software applications.
Education
Bachelor of Science - Psychology
University of Central Arkansas
12-2025
No Degree - College Dual Enrollment
South Arkansas College
05-2022
High School Diploma -
West Side Christian School
05-2022
Skills
- Organizational skills
- Time management
- Investigation skills
- Analytical thinking
- Decision-making
- Attention to detail
- Strong interpersonal relationships
- Follow-up skills
- Phone etiquette
- Resourcefulness
- Microsoft office
- Computer & math skills
- File management
Languages
Hindi
Native or Bilingual
English
Native or Bilingual
Spanish
Elementary
Timeline
Client Service Representative
H&R Block Co.
01.2021 - 04.2023
No Degree - College Dual Enrollment
South Arkansas College
High School Diploma -
West Side Christian School
Bachelor of Science - Psychology
University of Central Arkansas
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