Safae Karroum

• Greet patient upon arrival and check them in for their appointment.
• Checked patients in and out for appointments and collected co-payments.
• Conducted patient intake interviews to collect medical information and insurance details.
• Performs variety of registration, insurance verification, scheduling and billing duties in support of inpatient and outpatient access to medical services.
• Compile, edit and create documents, reports and correspondence. Maintain, prepare, process and file records.
• Chart prep prior to patients appointment to collect any necessary information and paperwork needed for patients visit.
• Obtain prior authorization for patient prior to their appointment date.
• Fax, email any necessary documentation to the correct facility and or patient.
• Print, fax, photo copy any necessary documents needed for the patients visit.
• Created good faith estimates for self pay patients prior to their appointment time.
• Obtain necessary medical records needed for the appointment.
• Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
• Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
• Handled correspondence, managed files and performed other clerical duties for office staff.
• Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
• Followed infection control procedures to protect patients and staff in waiting area.
• Protected patients by observing strict HIPAA guidelines.
• Answered multi-line phone system and directed callers to requested personnel and departments.
• Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
• Informed patients of financial responsibilities prior to rendering services.
• Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
• Took messages from patients and promptly relayed to appropriate staff.
• Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
• Entered insurance, demographics and health history into patient database.
• Delivered high-quality administrative and customer service to sustain patient and work flows.
• Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
• Processed patient payments and scanned identification and insurance cards.

• Greet and log in patients arriving at the office
• Schedule appointments for patients.
• Perform general office duties, such as answer telephones, take dictation, verify insurance and collect copayments.
• Show patients to examination rooms and prepare them for the physician.
• Prep patients for in office procedures and assist the provider as needed.
• Record patients’ medical history, vital statistics or information such as test results in medical records.
• Clean and sterilize instruments and dispose of contaminated supplies.
• Conduct electrocardiograms (EKGs), take blood samples and handle lab equipment for laboratory tests.
• Types out all patient chief complaints, physical exam, labs ordered, any doctors notes and treatments.
• Accurately chart provider exam notes, diagnoses, procedures, labs, and treatment plans.
• Send medication when ordered by the provider
• Document appropriate ICD-10 codes for billing purposes.
• Call patients with test results.
• Perform COVID testing.

7712 13th Avenue - Receptionist

• Created a positive first impression of the spa by welcoming all guests warmly and in a friendly manner.
• Schedule appointments for clients
• Answering the phone and directing calls
• Filing, photocopying, faxing.
• Restock retail display and maintain display cleanliness.
• Maintain shop cleanliness.
• Monitors facility security and record maintenance issues.
• Managed all payments and maintained financial records and receipts.

• 6919 4th Avenue — Receptionist,
• Greeting patients as they come in
• Scheduled appointments and registered patients
• Filling, photocopying, faxing.
• Answering phone calls and directing calls.
• Prepared patient charts, pre-admission forms, and consent forms as necessary.
• Supported multiple physical therapists with various duties as needed.
• Served as the main liaison between the medical therapy team and patients.