Safah Virk
Etobicoke
Summary
Dedicated and customer-focused professional with experience in retail, public service, and loss prevention. Skilled in conflict resolution, communication, and problem-solving to ensure customer satisfaction and loyalty. Adaptable, reliable, and bilingual in Urdu and Punjabi, with proven ability to perform under pressure and contribute effectively in team environments. Currently pursuing a Diploma in Electronics and Computer Engineering Technology.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Canada Post
07.2024 - Current
- Manage customer interactions, ensuring satisfaction and issue resolution.
- Conduct service quality checks and support inventory logistics.
- Implement process improvements for better customer experience.
Front Cashier
Shoppers Drug Mart
06.2023 - Current
- Deliver efficient checkout service and uphold loss prevention procedures.
- Maintain accurate cash handling and resolve customer concerns.
- Assist in stock replenishment and maintaining front-end organization.
Supervisor
Elections Canada & Elections Ontario
02.2025 - 04.2025
- Supervised polling station operations, ensuring procedural compliance.
- Managed team performance, voter flow, and ballot integrity.
Sales Associate
Kohinoor Clothing Store
10.2021 - 05.2023
- Advised customers on purchases and maintained store presentation.
- Handled POS operations and supported inventory restocking.
Loss Prevention Associate
International Fragrance & Jewelry Store
01.2020 - 09.2021
- Monitored security via CCTV and floor patrol; conducted incident reporting.
- Worked with mall security and trained staff in theft prevention.
- Supported inventory checks and audit procedures.
Team Member
Tim Hortons
06.2019 - 12.2019
- Provided quick, friendly service during peak hours.
- Maintained cleanliness and operational flow in a team setting.
Education
Advanced Diploma - Electronics and Computer Engineering Technology
Humber College
Toronto, ONOntario Secondary School Diploma - undefined
West Humber Collegiate Institute
Etobicoke, ON06.2022
Skills
- Customer Service Excellence
- Loss Prevention & Security
- Inventory & Cash Management
- Complaint Resolution
- Microsoft Office Suite
- Programming: Java, C, SQL
- Azure & Windows Scripting
- Time Management & Multitasking
- Customer service
- Active listening
- Critical thinking
- Data entry
Certification
- Ontario G Driver’s License – Valid
- Food Handler Certificate – 2022-12
- Police Fitness Certificate – 2012-02
Languages
English – Fluent
Urdu – Fluent
Punjabi – Professional Proficiency
Timeline
Supervisor
Elections Canada & Elections Ontario
02.2025 - 04.2025
Customer Service Representative
Canada Post
07.2024 - Current
Front Cashier
Shoppers Drug Mart
06.2023 - Current
Sales Associate
Kohinoor Clothing Store
10.2021 - 05.2023
Loss Prevention Associate
International Fragrance & Jewelry Store
01.2020 - 09.2021
Team Member
Tim Hortons
06.2019 - 12.2019
Ontario Secondary School Diploma - undefined
West Humber Collegiate Institute
Advanced Diploma - Electronics and Computer Engineering Technology
Humber College