Safeena Hassan
Baldwin,NY
Summary
Experienced logistics professional with 9 years of expertise in managing global and domestic logistics for the Time Critical and Pharma sectors. Proven track record in handling NFO’s, temperature-sensitive shipments, including life-saving organs, clinical trial materials, and APIs, while ensuring strict compliance with GDP and ISO standards. Skilled in leading teams, optimizing daily operations, and maintaining high service standards. Adept at collaborating with biotech and pharmaceutical companies to provide tailored logistics solutions, and consistently improving workflow efficiency and employee retention. Detail-oriented, with strong problem-solving, communication, and leadership skills, ready to contribute immediately to your organization.
Overview
9
9
years of professional experience
Work History
OPERATIONS SUPERVISOR
Royale International Couriers
02.2023 - Current
- Specialized in global and domestic logistics for the Biotech and Pharma sectors, ensuring the safe and timely delivery of temperature-sensitive products
- Managed the logistics of critical materials, including life-saving organs, clinical trial materials (Phases 1-3), blood samples, APIs, drug development materials, and commercial medicines
- Operated under strict GDP and ISO-compliant procedures, maintaining the highest standards in the handling and distribution of sensitive life science products
- Ensured regulatory compliance with international Good Distribution Practice (GDP) regulations for all shipments, supporting safety and efficacy in the pharmaceutical supply chain
- Expertly handled complex logistics operations, specializing in time-critical and temperature-sensitive deliveries for pre-clinical and clinical trials
- Collaborated closely with biotech and pharmaceutical companies providing tailored logistics solutions to support research, drug development, and commercial distribution
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
- Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
REAL ESTATE SALESPERSON
Park Assets Real Estate
11.2020 - Current
- Guided and supported buyers and sellers through all stages of real estate transactions, ensuring smooth and successful closings
- Prepared, reviewed, and explained contracts, escrow documents, and property deeds, ensuring clients fully understood the process and obligations
- Served as the agency’s subject matter expert on property listings, mortgage options, and relevant real estate programs, offering specialized advice
- Collaborated with real estate attorneys to resolve legal issues, ensuring compliance and safeguarding client interests during transactions
- Conducted in-depth comparative market analyses to determine accurate property values, helping clients make informed decisions
- Resolved disputes and obstacles during negotiations to facilitate the purchase or sale of real estate properties, minimizing delays
- Led property tours for prospective buyers, highlighting key features and addressing concerns to foster strong interest
- Advised clients on market trends, property values, mortgage options, and legal requirements, contributing to sound financial decisions
OPERATIONS SUPERVISOR
Courier Network Inc
12.2015 - 11.2022
- Maintained and updated operational activities in a centralized database, ensuring accuracy and real-time availability of critical information
- Monitored and managed imports, exports, and domestic shipments, ensuring compliance with customer SOPs and timely delivery
- Negotiated and secured competitive pricing with trucking companies and carriers, delivering cost-effective solutions and accurate quotes for clients
- Contributed to strategic planning initiatives, aligning operational decisions with company goals and enhancing overall efficiency
- Reviewed and enforced compliance with TSA and ACE quality assurance standards, ensuring all SOPs met regulatory requirements
- Planned, scheduled, and delegated tasks for personnel, optimizing resource allocation and improving workflow efficiency
- Fostered and maintained strong relationships with customers, international colleagues, local agents, and service providers to enhance service delivery and collaboration
- Led staff development efforts, providing training, performance management, and mentorship to improve team capabilities
- Monitored daily operations and performance metrics, proactively identifying and resolving bottlenecks to minimize delays
- Mentored team members in complex issue resolution, developing standardized scripts to streamline customer interactions
- Coordinated office workflows to maximize operational efficiency and ensure smooth, uninterrupted processes
- Trained and evaluated employees, identifying continuing education needs to enhance team skills and drive overall performance improvement
Education
Baruch College
New York, NYSkills
- Analytical and Logical Thinking
- Negotiation Management
- Inventory and Supply Management
- Microsoft Office Suite
- Supply Chain Management
- ISO 9001 & ISO 14001
- AES/IATA/TSA/GDP
Timeline
OPERATIONS SUPERVISOR
Royale International Couriers
02.2023 - Current
REAL ESTATE SALESPERSON
Park Assets Real Estate
11.2020 - Current
OPERATIONS SUPERVISOR
Courier Network Inc
12.2015 - 11.2022
Baruch College
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