Safet Bajrovic
New York,NY
Summary
To seek and maintain full-time position as a Resident manager position where I can utilize my professional skills of 25 years with experienced customer service' and resident relations in a variety of settings to make it a comfortable environment where excellent service and successful results are required daily.
Overview
30
30
years of professional experience
Work History
Resident Manager
Garden Homes / Skyline Developers
10.2018 - Current
- Had pleasure of managing day to day operations of a brand new 62 luxury unit high-rise building.
- Recruit, hire and train personnel to build a successful team.- Concierge , Porters, Handyman's, ensuring we have a proactive and professional staff.
- Ordering and tracking janitorial supplies to ensure the property is stocked.
- Obtaining Building Contracts such as Plumbers, Electric , Hvac, Boiler Maintenance , Fire Panel , Cooling Towers, Landscaper's , Elevators' , Ensuring the Price and Quality were met.
- Oversee all maintenance repairs via Building Link , including painting, plastering, plumbing, electrical, appliances and general repairs.
- My biggest impact here is that I have brought up the standard up of the building and the people are happy living here, we even had past residents return to reside at our building.
- By keeping the building clean, well maintained and the residents happy, the building is a much better place to live, which is my objective.
- Manage staff' of 8 that included 24-hour doorman/handyman & porter and managed their schedules, vacations, personal days and payroll.
- Worked with general contractor, builder & sub-contractors to resolve building issues & warranty call backs.
- Supervise projects to ensure adherence with all project, safety and compliance requirements.
- Meet with prospective tenants to show the apartments and the common areas , provide information about the property.
- Complete make-ready process of turn-over apartments.
- Assisting staff with any issues they may have professionally.
- Reviewed and Processed invoices.
- Scheduled Move In's & Out's, also collect COI's from Moving companies and vendors
- Build and maintain positive relationships with residents, addressing concerns and ensuring a high level of satisfaction.
Concierge / Handyman
Garden Homes / Skyline Developers
12.2014 - 12.2018
- Provided a high level of services and comfort for the fast paced building of residents and guest of a 373-units luxury historic building in the heart of the financial district.
- Assisted the resident manager and residents with requested work orders in a professional and timely manner.
- Assisted the Resident Manager with office paperwork, and performed schedules and vacation coverages for a building staff of 18 members.
- Covered all building needs during the absent of Resident Manager and Handyman's.
- Always volunteered to work over 40 hours to perform other positions such a Doorman, Porter , Handyman when needed.
- Informed the Resident Manager of any issues such a security concerns, safety issues and emergencies.
- Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
- Assisted residents and their guest with variety of services and local attraction information.
- Upheld building policies and procedures by providing high level of customer service.
- Greeted residents upon arrival by providing a warm welcome.
- Offered friendly and efficient service to residents, handled challenging situations with ease.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Improved overall resident satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Maximized residents satisfaction by promptly addressing concerns and resolving issues.
- Use of Building Link to Log in packages as well maintenance requests.
Porter
Goldman Properties'
08.2011 - 09.2014
- Enhanced building cleanliness by performing daily maintenance tasks such as sweeping, mopping, and vacuuming.
- Aided the Superintendent in conducting routine inspections, identifying potential hazards or issues requiring attention.
- Assisted with move-ins and move-outs, coordinating with tenants to minimize disruption and maintain property condition.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Operated buffers and burnishers to clean and polish floors.
- Supervised supplies in inventory and submitted reorder requests.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Maintained building exteriors for professional, clean presentation standards.
- Replaced light bulbs, tested alarms and unclogged toilets.
- Unpacked and stored deliveries in proper locations for orderly, accessible supplies.
- Performed cleaning and maintenance duties as directed.
- Communicated with coworkers and managers about completed duties.
- Completed sweeping, mopping, and window-cleaning.
- Provided backup support to other building staff members as needed, creating a seamless and efficient team environment.
- Improved resident satisfaction by responding quickly to maintenance requests and resolving issues efficiently.
- Upheld a high standard of customer service when interacting with residents, addressing their needs professionally and courteously.
Assistant Superintendent
Wolinetz Management LLC
10.1993 - 12.2018
- Conducted thorough site inspections to maintain quality control standards across all aspects of the building of 66 units.
- Maintain a #4 Oil Tank and boiler system
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Inspected grounds, equipment, and overall building to uphold safe and aesthetically pleasing standard.
- Collected rent, deposits and payments from tenants.
- Repaired Leaking water boiler tubes.
- Supervise contractors hired by management ,to ensure all work scope was completed as outlined on proposals.
- Handling of a compactor and recycling bins and put on the curb on trash nights established by DSNY
- Maintenance of the laundry room
Concierge
Crescent Heights / Swig Equities
10.1998 - 09.2008
- Provided an high level of service and comfort for the resident's of a luxury premier high-rise building of 352 units in the Fi-Di District.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Handling of packages, dry cleaning , food deliveries , announcing all visitors and food deliveries.
- Perform multi-tasking for various request and concern and responsibilities for this fast pace building.
- Monitor lobby traffic and security system for any suspicious activities, address when it was necessary.
- Meet, greet and direct residents and their guest in a courteous professional manner.
Education
High School Diploma -
Long Island City High School
Long Island City, NY06.1998
Skills
- Resident Relations
- Experience with BuildingLink
- Multitasking and Prioritization
- Understanding Residents Needs
- Calm and Professional Under Pressure
- Building Residents Trust and Loyalty
- Paint & Plastering
- Plumbing
- Tool / Machinery Handling
- Electric work
- Appliances Repairs
- Property Showing
- Maintenance Coordination
- Problem-solving aptitude
- Decision-Making
- Attention to Detail
- Self Motivation
- Professionalism
- Schedule Coordination
- Multitasking Abilities
- Teamwork and Collaboration
- Problem-Solving
- Maintenance Management
- Codes Compliance
- Repair Planning
- Maintenance Oversight
- Customer service-focused
- Building operations
- Carry out and oversee preventative maintenance throughout the building
- Vendor Management
- Resident relations
- Building Maintenance
- Experience of 25 years in building service's
- Oversee logs for standpipe/sprinkler and ARC system
- Expertise in all aspects of a building’s physical plant including plumbing, gas fired boilers, automatic elevators, circulation pumps, back-flow preventors, exhaust fans, energy conservation
- Willingness and ability to do hands-on work
- Computer literacy
- Positive can-do attitude
- Experience in managing risks, reducing costs, and improving service will be highly valued
- Experience in identifying qualified contractors, employees and negotiating competitive rates
Timeline
Resident Manager
Garden Homes / Skyline Developers
10.2018 - Current
Concierge / Handyman
Garden Homes / Skyline Developers
12.2014 - 12.2018
Porter
Goldman Properties'
08.2011 - 09.2014
Concierge
Crescent Heights / Swig Equities
10.1998 - 09.2008
Assistant Superintendent
Wolinetz Management LLC
10.1993 - 12.2018
High School Diploma -
Long Island City High School
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