Safia Salia Mills
Rapid City,SD
Summary
Detail-oriented in maintaining clean and organized area, to support hygiene. Committed health caregiver 3 years in healthcare, dedicated to delivering consistent and focused attention to client safety, comfort and dignity. Reliable Clinical Assistant with a background providing hands-on assistance to physicians and nurses while ensuring smooth operations at the front desk. Energetic professional performs assessments, monitors behavior and helps develop treatment plan. Skilled Mental Health Technician with training and extensive mental health services background. Supported numerous patients in large residential treatment facility and played key role in achievement of positive patient outcomes. Excellent communications with ampathy and patient management skills to meet patients needs.
Overview
3
3
years of professional experience
Work History
Mental Health Technician
Pivot Point Mental Health System (BMS)
10.2023 - Current
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
Medication Aide and Resident Caregiver
Village At Skyline Pines Assisted Living
03.2023 - 07.2023
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Administered prescribed drugs to high-volume patient caseload.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Administered medications to patients and remained vigilant for negative side effects.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Reviewed medication orders for accuracy and completeness before administering medication.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Reordered medication to maintain adequate supply.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Monitored medication storage area to maintain medication security and control.
Certified Clinical Medical Assistant
Monument Health
11.2022 - 03.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained client medical history, medication information, symptoms, and allergies.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Completed EKGs and other tests based on patient presentation in office.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Customer Service Specialist
Buches Foods
04.2021 - 11.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Provided primary customer support to internal and external customers.
Education
Associate of Applied Science - Medication Aide
Educare
Rapid City, SD03.2023
Associate of Applied Science - Certified Medical Assistant
Black Hills State University
Rapid City, SD10.2022
No Degree - Business Administration
Armed Forces Senior High School
Ghana04.2006
Skills
- Patient Safety
- Team Meetings
- Digital Filing
- Customer Satisfaction
- Client Assessments
- Lab Specimens and Collections
- Regulatory Requirements
- Charting and Clinical Documentation
- Medical Terminology Knowledge
- Continuous Quality Improvement (CQI)
- HIPAA Requirements
- Patient and Family Education
- Mental Health Support
Timeline
Mental Health Technician
Pivot Point Mental Health System (BMS)
10.2023 - Current
Medication Aide and Resident Caregiver
Village At Skyline Pines Assisted Living
03.2023 - 07.2023
Certified Clinical Medical Assistant
Monument Health
11.2022 - 03.2023
Customer Service Specialist
Buches Foods
04.2021 - 11.2022
Associate of Applied Science - Medication Aide
Educare
Associate of Applied Science - Certified Medical Assistant
Black Hills State University
No Degree - Business Administration
Armed Forces Senior High School
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