Safiatou Kaba
Bronx,NY
Summary
I am a motivated professional with management proficiency and extensive Scheduling Coordinator experience. Recently, I learned of this company opening for the current role and I was compelled to contact you with my interest. I believe that my professional background and industrialist drive make me an ideal candidate for this opportunity.
As a person who thrives in high-pressure and fast-paced situations, I strive for positive results through the application of my abilities in management and communication. Additionally, I possess expertise in customer service and an aptitude for optimizing performance and motivating colleagues.
Overview
11
11
years of professional experience
Work History
Scheduling Coordinator
Mount Sinai Health System
New York, NY
06.2022 - Current
- Collects patient demographics and insurance information and enters into practice management system
- Verifies patients’ insurance coverage prior to patient’s appointment and advised patient of any insurance referrals or authorizations needed.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
Supervisor
Juice Press- Commissary
New York, NY
06.2018 - 02.2020
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Utilized proper tools and materials to adhere to safety guidelines.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
Restaurant Team Member
Shake Shack
New York, NY
04.2017 - 08.2018
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted with inventory counts and stocking of merchandise.
Sales Associate Specialist
Macy's
New York, NY
09.2015 - 04.2017
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and helped with product questions, selections, and purchases.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Teacher's Assistant
New York State Department Of Education
The Bronx, NY
08.2012 - 12.2015
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Maintained safety and security by overseeing students in recess environments.
Patient Coordinator
Marble Hill Senior Center
The Bronx, NY
07.2012 - 02.2014
- Maintained confidentiality of patient data and condition to safeguard health information.
- Coordinated transportation to get patients to and from medical appointments.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Education
Associate Of Applied Science - Criminal Justice
Monroe College
The Bronx, NYDiploma -
Belmont Preparatory High School
Bronx, NY06.2016
Non-Degree Certification - Applied Psychology
Bronx Community College of The City University of New York
The Bronx, NY05.2016
Skills
- Project Tracking
- Office Supplies and Inventory
- Office Management
- Verbal and Written Communication
- Confidentiality Requirements
- Customer Support
- Medical Billing
- Referral Coordination
- Documentation Skills
- Data Analysis Skills
- Telephone Etiquette
- Microsoft Office
- Medical Terminology
- Hospital Admission Management
- Accounts Payable and Accounts Receivable
- Handling Complaints
- Staff Training
- Bookkeeping
- Sorting and Labeling
- Write Reports
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Scheduling Coordinator
Mount Sinai Health System
06.2022 - Current
Supervisor
Juice Press- Commissary
06.2018 - 02.2020
Restaurant Team Member
Shake Shack
04.2017 - 08.2018
Sales Associate Specialist
Macy's
09.2015 - 04.2017
Teacher's Assistant
New York State Department Of Education
08.2012 - 12.2015
Patient Coordinator
Marble Hill Senior Center
07.2012 - 02.2014
Associate Of Applied Science - Criminal Justice
Monroe College
Diploma -
Belmont Preparatory High School
Non-Degree Certification - Applied Psychology
Bronx Community College of The City University of New York