Safina Khan
Summary
Proven Administrative Assistant at RWJBarnabas Health, adept in office administration and customer service. Excelled in data entry and leveraging Microsoft Office Suite to enhance operational efficiency. Demonstrated tech-savviness by supporting technology rollouts at Staples, significantly improving system performance. Committed to elevating patient and customer satisfaction through exceptional service and technical support.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
RWJBarnabas Health
11.2021 - 12.2024
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted coworkers and staff members with special tasks on daily basis.
Patient Service Representative
RWJBarnabas Health
01.2019 - 11.2021
- Answered incoming calls, scheduled appointments and filed medical records.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
Retail Sales Technical Associate
Staples
06.2016 - 08.2018
- Participated in new technology rollouts, following mandated technical change procedures to maintain smooth transitions.
- Assisted in the evaluation of potential tools and technologies, facilitating informed decision-making for future investments.
- Installed, configured and maintained computer systems and network connections.
- Monitored system performance to identify potential issues.
Education
Bachelor of Science - Business Information Systems
NJIT
Newark, NJ05-2021
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Recordkeeping
- Microsoft Office Suite
- Tech-Savvy
Timeline
Administrative Assistant
RWJBarnabas Health
11.2021 - 12.2024
Patient Service Representative
RWJBarnabas Health
01.2019 - 11.2021
Retail Sales Technical Associate
Staples
06.2016 - 08.2018
Bachelor of Science - Business Information Systems
NJIT
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