Marcia Ferryman
Valley Stream,NY
Summary
Reliable and upbeat Luxury Fashion Sales Associate, who is successful at promoting customer retention, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising and placement, payment processing and client personal shopping. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Over 10 years of Management experience and ability to effectively collaborate with team members.
Overview
21
21
years of professional experience
Work History
Luxury Fashion Sales Associate
Saks Fifth Avenue
10.2018 - 08.2022
- Boosted sales by providing exceptional customer service and product knowledge in luxury fashion sector.
- Developed long-lasting client relationships to ensure repeat business and loyalty.
- Increased overall store revenue by upselling high-end products and suggesting complementary items.
- Assisted with merchandising, creating visually appealing displays that attracted customers and promoted sales.
- Achieved sales targets consistently by implementing effective selling strategies and building rapport with clients.
- Processed transactions efficiently, ensuring accurate pricing and inventory management.
Senior Business Analyst
BNY Mellon
06.2001 - 04.2018
- Provided comprehensive production support across multiple functions on Murex platform, including deal entry, pricing, simulation, and Order Service Provider (OSP) tasks.
- Executed sub ledger accounting and General Ledger accounting tasks with precision and accuracy.
- Generated insightful datamart reports to support downstream systems, enhancing decision-making processes.
- Supported End-of-Day (EOD) processing activities to ensure smooth and efficient system operations.
- Contributed to several major Murex upgrades and rollouts, ensuring seamless transitions and minimal disruption to operations.
- Engaged with important business stakeholders to comprehensively understand and document their requirements, ensuring alignment with organizational objectives.
- Implemented and maintained procedures to uphold highest standards of security and compliance with audit policies.
- Conducted comprehensive System Integration Testing (SIT) and analysis to validate Murex deployments.
- Provided invaluable support for User Acceptance Tests (UAT) and Data Center Acceptance Tests (DCAT), ensuring system readiness and functionality.
- Conducted root cause analysis on Murex-related issues, proactively identifying and addressing underlying challenges.
- Delivered user training sessions to facilitate seamless adoption of new system functionality and maximize operational efficiency.
- Collaborated with fellow business analysts to uphold corporate standards and best practices across organization.
- Partnered closely with Finance department to establish and rigorously test accounting rules within Murex platform, ensuring accuracy and compliance.
Education
Hofstra University
Hempstead, NYSkills
- Strategic Planning
- Customer Service
- Staff Supervision
- Inventory Control
- Merchandise displays
- Teamwork and Collaboration
- Upselling strategies
- Store maintenance
- Team building
- Professional Demeanor
- Positive Customer Engagement
- Store Opening and Closing
Timeline
Luxury Fashion Sales Associate
Saks Fifth Avenue
10.2018 - 08.2022
Senior Business Analyst
BNY Mellon
06.2001 - 04.2018
Hofstra University