Safiya Muhammad

• Provide virtual academic, career, and social-emotional counseling to students in a fully online public school environment.
• Conduct high-volume video meetings with students and families to support academic success, graduation planning, attendance, and engagement.
• Analyze academic performance, attendance, behavioral, and graduation data to identify students needing intervention.
• Develop individualized success plans that help students establish goals, overcome barriers, and remain on track toward graduation.
• Partner with teachers, administrators, enrollment staff, and families to coordinate interventions and improve learner outcomes.
• Document counseling sessions, interventions, and student progress in student information and case management systems.
• Conduct outreach through phone, email, text, and video conferencing to re-engage students and encourage persistence.
• Facilitate virtual workshops and informational sessions focused on college readiness, executive functioning, academic success, and postsecondary planning.
• Manage a large caseload while providing personalized support that promotes accountability, resilience, and student achievement.

• Coach middle school and high school through individualized virtual coaching focused on organization, time management, study skills, and academic success.
• Document coaching sessions and track student progress to inform tailored support.
• Assess learner progress and create customized action plans to enhance academic achievement.
• Coordinate with parents and educational stakeholders to support learner success.
• Assisted students in identifying and addressing academic challenges through goal setting, accountability, and problem-solving.

• Developed and supported engaging programming for teens, enhancing community involvement at After Hours Teen Center.
• Promoted literacy and reading enjoyment through developing engaging book displays and promotional materials.
• Coordinated community events that increased literacy awareness and engagement within the library.
• Developed and supported engaging programming for teens at After Hours Teen Center.
• Created engaging book displays and promotional materials to foster literacy and encourage reading enjoyment.
• Processed library card applications and maintained patron records with accurate contact information.

• Facilitated student groups and workshops on executive functioning, emotional regulation, and community-building to enhance student skills and resilience.
• Coordinated 504 accommodation meetings, collaborating with families and teachers to ensure effective support services for students.
• Facilitated inclusion-focused programming with school Equity Team, promoting initiatives aligned with No Place for Hate to foster an inclusive school environment.

• Led school-wide events, enhancing community engagement through student recognition programs and mental wellness campaigns.
• Collaborated with staff and caregivers to assess needs and refer families to emergency services, housing support, and financial assistance resources during crises.
• Collaborated with families and teachers to increase student attendance and engagement, supporting academic performance.
• Assessed family needs with staff and caregivers, facilitating referrals to emergency services, housing support, and financial assistance during crises.
• Acted as admissions liaison for the Thomas Jefferson High School for Science and Technology, supporting outreach and application efforts.

• Coordinated district-wide college readiness program for first-generation students across multiple high schools, enhancing accessibility to higher education resources.
• Delivered case management and postsecondary advising for students with complex needs, connecting families with wraparound services to support college access and long-term stability.
• Designed and delivered career and college exploration workshops, parent outreach sessions, and ambassador-led events.
• Developed program curriculum, coordinated annual celebration events, and reported student outcome data to district leaders to inform program effectiveness.
• Delivered case management and postsecondary advising for students with complex needs, connecting families with essential wraparound services to facilitate college access.

• Facilitated individual and group counseling to enhance academic, social-emotional, and post-secondary outcomes for students.
• Led professional development workshops for staff, supporting dropout prevention initiatives through targeted systemic interventions.
• Established collaborations with local community agencies to enhance support services. with community agencies to support student wraparound services.
• Conducted short-term case management to assess and address student and family needs, providing crisis intervention and connecting them with essential school- and community-based supports.

• Delivered case management, counseling, and family engagement support to foster student well-being within community school model.
• Organized school-based and afterschool events to increase student engagement and decrease suspension rates.
• Developed and implemented individualized treatment plans for children facing mental health challenges.
• Collaborated with multidisciplinary teams to assess client needs and enhance service delivery.
• Conducted regular mental health assessments to monitor progress and adjust interventions accordingly.

• Processed 50+ daily inquiries and registrations to verify insurance, collect payments, and ensure regulatory compliance, contributing to efficient patient flow.
• Admitted patients with diagnosis-based software, supporting clinical teams by fulfilling administrative requirements promptly.
• Admitted patients using diagnosis-based software and supported clinical teams with administrative needs.
• Streamlined patient registration process by implementing efficient data entry techniques, enhancing accuracy and reducing wait times.

• Facilitated executive support in fast-paced corporate environment, enhancing workflow efficiency.
• Coordinated scheduling, travel, and reporting while creating Excel-based sales and workflow spreadsheets to streamline operations.
• Processed documents, tracked compliance, and facilitated interdepartmental communication for new business operations.

• Provided exceptional customer service by assisting patients and coordinating with external offices to resolve documentation, coverage, and service issues, enhancing patient experience.
• Ensured accuracy and alignment with healthcare policy and billing procedures through verification of insurance and referral compliance.
• Converted confidential medical records from paper to electronic format, maintaining data integrity and compliance with regulatory standards.

• Delivered direct care and emotional support to enhance well-being of residents in assisted and independent living.
• Monitored and reported changes in condition to ensure timely emergency response and effective follow-up care.
• Coordinated resident-centered activities to promote dignity, social connection, and independence.
• Collaborated with interdisciplinary teams to ensure continuity of care and support aging-in-place.
• Ensured compliance with healthcare standards through accurate maintenance of patient records and documentation.

• Managed client accounts, ensuring compliance with financial regulations and banking policies to maintain trust and security.
• Developed and implemented customer service strategies, enhancing satisfaction levels and fostering client loyalty.
• Managed client accounts, ensuring compliance with financial regulations and banking policies.
• Oversaw loan processing, ensuring timely approvals and minimizing risks and errors to support operational efficiency.