Safiyat Bayo
Seattle,WA
Summary
Continuous Quality Improvement Senior Specialist with a proven track record at Rainier Beach Action Coalition, excelling in quality monitoring and effective communication. Achieved product quality objectives while enhancing team collaboration and problem-solving capabilities. Facilitated training sessions that improved workflows, driving productivity and fostering a culture of continuous improvement.
Overview
7
7
years of professional experience
Work History
Engagement specialist
Rainier Beach Action Coalition
Seattle, Washington
09.2018 - 06.2021
- Organized focus groups with internal business partners to build engagement teams.
- Facilitated social media and support engagement projects.
- Delivered presentations to governing bodies
- Developed educational materials to raise awareness about health and wellness topics.
- Facilitated community engagement initiatives to promote local resources and services.
- Collaborated with local organizations to enhance service delivery and outreach efforts.
- Conducted surveys to gather community feedback on program effectiveness and needs.
- Created and distributed surveys to gather feedback from participants.
Engagement coach/Student Mentor
Rainier Beach Action Coalition
Seattle, Washington
06.2022 - Current
- Engaged with leadership teams to achieve desired results.
- Facilitated coaching and consulting using technology tools.
- Observed youth to assess abilities, interests and learning objectives for personalized lesson planning.
- Facilitated community workshops to foster engagement and collaboration for youth.
- Developed training materials for staff and volunteers on best practices.
- Organized team meetings to align goals and share best practices among staff.
- Facilitated workshops focused on developing effective communication techniques between staff and community.
- Designed training materials, such as workbooks and presentations, to enhance employee engagement skills.
Continuous Quality Improvement Senior Specialist
Rainier Beach Action Coalition
Seattle, Washington
06.2022 - Current
- Supported company in maintaining a work environment focused on quality, communication, collaboration, integration, and teamwork.
- Created and achieved product quality objectives, and met product specifications.
- Fixed identified issues to increase productivity and boost workflows.
- Reported progress, and fixed identified issues to improve workflows.
- Collaborated with cross-functional teams to identify quality assurance needs.
- Facilitated training sessions on quality assurance best practices for team members.
- Maintained documentation of testing results and compliance with standards.
- Communicated regularly with management to discuss quality trends.
- Used quality system to compile and track individual and team performance.
- Reported issues in a timely manner with accurate descriptions and steps to reproduce them.
- Maintained policy, procedures, work instructions, and projects for quality and continuous improvement agendas.
- Provided feedback on usability and suggest improvements to the product design teams.
Internship: Child & Youth Mental Health Intern
Jade Whyne
, Jamaica
06.2023 - 07.2023
- Company Overview: Remote Internship with V2 Volunteers
- Aims to empower children and youth by strengthening positive emotions and feelings. While mental health can be a taboo subject in the Caribbean.
- Working towards integrating mental well-being into local classrooms by assisting to create workshops, games, action plans, materials, and resources that can be used by teachers and students alike.
- The objective is to craft appropriate techniques so that children and young people can talk openly about mental health and have information around it.
- Remote Internship with V2 Volunteers
- 5 weeks (100 hours, part time)
- Facilitated psychoeducational groups on topics such as stress management, coping skills, and communication techniques.
- Assisted in the development of treatment plans for clients based on their individual needs.
Education
Bachelor of Arts - Psychology and Social Welfare
Seattle University
Seattle, WA06-2026
High school Diploma -
Rainier Beach High School
Seattle, WA06.2022
Skills
- Quality assurance
- Effective communication
- Workshop facilitation
- Team collaboration
- Problem solving
- Restorative resolution with the addition of facilitation
- CPR certified
- Training/workshop development
- Relationship building
- Reliability
Awards Certificates
- Rainier Beach Unsung Hero Award - 08/22
- YATTA Rising Leader - 10/22
- Certificate of Intent - 06/22
- Employee of the month - 5/24
- Certificate of Recognition - 06/22
- CPR Certification - 1/25
Timeline
Internship: Child & Youth Mental Health Intern
Jade Whyne
06.2023 - 07.2023
Engagement coach/Student Mentor
Rainier Beach Action Coalition
06.2022 - Current
Continuous Quality Improvement Senior Specialist
Rainier Beach Action Coalition
06.2022 - Current
Engagement specialist
Rainier Beach Action Coalition
09.2018 - 06.2021
Bachelor of Arts - Psychology and Social Welfare
Seattle University
High school Diploma -
Rainier Beach High School