Selina Santiago

Chandler,AZ

Summary

Detail-oriented professional with extensive experience in high volume medical record management, data integrity, and regulatory compliance. Proven track record of exceeding throughput targets in fast paced medical technology and fintech environments. Expertise in cleanroom protocols, inventory tracking via Oracle, and independent problem solving. Seeking to leverage technical precision and a disciplined work ethic in a high stakes, detail driven operational or laboratory role.

Overview

years of professional experience

Work History

Engagement Specialist

Tia Health

10.2025 - Current

Achieved 92.42% success rate by securing 122 new member enrollments out of a 132 member goal in March 2026.
Efficiently managed a monthly volume of 769 total patient calls, maintaining a consistent workflow and high engagement.
Streamline patient onboarding by managing inbound and outbound medical record requests to ensure clinical readiness.
Perform real-time insurance verification and provide accurate cost estimates for uninsured individuals.

Learner Success Advocate

Penn Foster

07.2024 - 09.2025

Provided technical assistance and resource allocation for over 250 individuals weekly, ensuring data integrity across all interactions.
Leveraged Zendesk and Jira to resolve complex administrative and technical issues through cross-functional collaboration

Customer Experience Advocate

Opendoor

12.2021 - 01.2023

Managed 60+ complex daily interactions, following detailed operational workflows from initial contact to final resolution.
Coordinated logistical connections and appointment scheduling to maintain the accuracy of the sales pipeline

Customer Solutions Agent

Venmo

05.2021 - 12.2021

Independently resolved 50+ sensitive inquiries daily through detailed account research and strict adherence to risk management procedures.
Streamlined fraud investigation processes by independently identifying discrepancies and maintaining high security standards.

Production Associate

Stryker

04.2018 - 09.2019

Performed high precision inspection and assembly of medical implants within an ISO regulated cleanroom environment.
Accurately inspected cases, completed specialized assembly based on product type, and performed final sign offs on production routers.
Maintained 100% documentation accuracy by inputting real time production data and inventory tracking into Oracle.
Consistently met team metrics by processing 30+ medical grade cases daily while adhering to strict quality assurance protocols

Skills

Operational Excellence: High volume data entry, pre analytical documentation, inventory fulfillment, and quality assurance
Systems & Tools: Oracle (ERP), Jira, Zendesk, Google Workspace, Microsoft Office Suite

Compliance & Logistics: HIPAA compliant record handling, SOP adherence, ISO cleanroom standards, and medical grade quality control
Professional Attributes: Excels in solitary, autonomous environments; focused on accuracy and solution oriented results

Timeline