Safiyyah Elsharif
Daytona Beach,FL
Summary
Motivated Customer Service Representative with over 5 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
GC Services Limited Partnership
Jacksonville, FL
04.2020 - Current
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
- Educated customers how to use company systems, complete forms and obtain desired services
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies
Customer Service Representative
Winn Dixie
Daytona beach , FL
04.2015 - 05.2020
- Cleaned and organized store, including the checkout desk and displays
- Identified potential shoplifters alerted management
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Answered customer telephone calls promptly and in an appropriate manner
Customer Service Representative
Convergys Corporation
Jacksonville, FL
05.2018 - 06.2019
- Logging call information
- Refilling and enrolling new medications
- Typing at least 15 wpm
- Meeting correct of refill and enrollments daily
Zoo Ambassador Student
Jacksonville Zoo and Gardens
Jacksonville, FL
05.2017 - 05.2018
- Planned and led activities to develop students' physical, emotional and social growth
- Instructed small groups of students in basic concepts such as learning and teaching about animals
- Prepared instruction materials, including making copies, constructing bulletin boards and setting up work areas
- Maintained headcount and attendance sheets
Education
Bachelor of Science - Health and exercise science
Bethune Cookman University
Daytona Beach, FL2021
High School Diploma -
William M. Raines High School
Jacksonville, FL2017
Skills
- Outstanding social skills
- Exceptional communication skills
- Excellent time management skills
- Word and Excel
- Quick learner
- Creative problem solver
- Microsoft Outlook
- Customer Service
Accomplishments
- Customer Service - Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.Handled guest complaints, maintaining a positive dining experience for all rest.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Certification
- CPR certification- 2016
- Adobe certified -2015
Timeline
Customer Service Representative
GC Services Limited Partnership
04.2020 - Current
Customer Service Representative
Convergys Corporation
05.2018 - 06.2019
Zoo Ambassador Student
Jacksonville Zoo and Gardens
05.2017 - 05.2018
Customer Service Representative
Winn Dixie
04.2015 - 05.2020
Bachelor of Science - Health and exercise science
Bethune Cookman University
High School Diploma -
William M. Raines High School
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