Safrana Khan
Hedgesville,WV
Summary
Professional with strong background in registration management, adept at maintaining accurate records and providing exceptional customer service. Skilled in data entry, scheduling, and handling confidential information with integrity. Known for strong team collaboration, reliability, and adaptability to changing needs. Excels in fostering positive patient interactions and achieving results through efficient workflow management.
Overview
12
12
years of professional experience
Work History
Registration Specialist
Valley Health Urgent Care
Martinsburg, WV
01.2023 - Current
- Welcomed as many as 50 patients daily, directing to appropriate departments within facility
- Coordinated patient registration processes to ensure efficient workflow and minimize wait times.
- Streamlined the registration process for patients, resulting in reduced wait times and increased satisfaction.
- Verify patient demographics
- Attain and authenticate patients insurance information
- Excellent written and verbal communication skills
Patient Transport Coordinator
Butler Medical Transport
Frederick, MD
02.2019 - 12.2022
- Liaison between Hospital and Ambulance Company
- Managed scheduling and dispatching of medical transport vehicles to optimize resource allocation
- Handling confidential documents and records
- Scheduling transports, filling out vital paperwork pertaining to insurance
- Strong teamwork skills but also works independently
Unit Clerk
Brooklane Mental Health Services
Hagerstown, MD
04.2017 - 02.2019
- Completing admissions of Patients with Depression and other Mental Health Disorders
- Customer and patient relations/communications: answering phone calls, emails and assist visitors
- Performed various administrative tasks by filing, copying and faxing documents.
- Computer entry of patients and hospital data; use of Word, Excel and Electronic Medical record systems
- Handling confidential documents and records
- Excellent team work skills; working with nurses, therapists, doctors and other healthcare professionals
- Supported clinical staff by ordering necessary supplies on time, ensuring adequate stock levels were maintained.
Office Manager
Mundark Management
Washington DC
02.2014 - 04.2017
- Utilize strong communication skill to write letters, answer emails and phone clients
- Organize paper work and files to ensure that the office runs efficiently
- Fill out legal court documents and lease agreements between two parties
- Use Excel and Quicken for expense purposes; create profit and loss statements
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Education
Bachelor of Science - Health Management
University of Phoenix
Phoenix, AZ04-2021
Health Management Certificate -
University of Phoenix
Phoenix, AZ02-2019
Associate of Arts - Health Administration
University of Phoenix
Phoenix, AZ01-2017
Health and Wellness Administration Certificate -
University of Phoenix
Phoenix, AZ06-2016
High school diploma -
Schenectady High School
Schenectady, NY 06-2012
Skills
- Multitasking Abilities
- Customer service skills
- Computer skills
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Admissions and registrations
- Teamwork and collaboration
- Problem-solving abilities
- Medical terminology
- Payment processing
Timeline
Registration Specialist
Valley Health Urgent Care
01.2023 - Current
Patient Transport Coordinator
Butler Medical Transport
02.2019 - 12.2022
Unit Clerk
Brooklane Mental Health Services
04.2017 - 02.2019
Office Manager
Mundark Management
02.2014 - 04.2017
Bachelor of Science - Health Management
University of Phoenix
Health Management Certificate -
University of Phoenix
Associate of Arts - Health Administration
University of Phoenix
Health and Wellness Administration Certificate -
University of Phoenix
High school diploma -
Schenectady High School