SHANNON KERR
Summary
Reliable, cheerful Admitting Coordinator with enduring confidence in public engagement, effortlessly maintaining professional and approachable demeanor.
Overview
15
15
years of professional experience
Work History
Registration Specialist
Diagnostic Imaging Northwest
Puyallup, WA
09.2021 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing, for over 60 patients.
- Checked patient insurance, demographic and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
Rehabilitation Admitting Coordinator
MultiCare Health System-Good Samaritan Hospital
Puyallup, WA
03.2017 - 09.2021
- Coordinate patient scheduling, check-in, check-out and payments for billing for over 50 patients per day.
- Manage master calendar and schedule appointments for providers
- Check patient insurance, demographic and health history to keep information current.
- Organize paperwork such as charts and reports for office and patient needs.
- Manage multi-line phone system and pleasantly greet patients.
- Support office staff and operational requirements with administrative tasks.
- Input/Complete patient referrals and manage work ques.
- Developed and maintained courteous and effective working relationships
- Increased customer satisfaction by resolving issues
Patient Access Registrar
MultiCare Allenmore Hospital
Puyallup, WA
05.2007 - 01.2017
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed financial aid options
- Explained estimated cost for medical treatments and answered patient questions
- Performed patient scheduling and registration functions
- Managed multi line phone system
Education
High School Diploma -
Tacoma Baptist School
Tacoma, WA06.1990
Skills
- Scheduling and calendar management
- Checking in patients
- Reviewing patient information
- Telephone etiquette
- Multitasking abilities
- Obtaining and verifying insurance
Timeline
Registration Specialist
Diagnostic Imaging Northwest
09.2021 - Current
Rehabilitation Admitting Coordinator
MultiCare Health System-Good Samaritan Hospital
03.2017 - 09.2021
Patient Access Registrar
MultiCare Allenmore Hospital
05.2007 - 01.2017
High School Diploma -
Tacoma Baptist School
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