Safwaan Bennett
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
0161 Postal Clerk
United States Marine Corps
03.2021 - Current
- Used automated mail processing equipment to sort and collate mail.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Assisted customers in determining proper postal service to align with individual needs.
- Managed daily operations of 3 employee post office.
- Issued and cashed 100 daily money orders worth over $50,000.
Customer Service Manager
AT&T
10.2020 - 03.2021
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Quality Assurance Analyst
Arrowsight
05.2018 - 10.2020
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Fixed identified issues to increase productivity and boost workflows.
- Created and achieved product quality objectives and met product specifications.
- Fixed identified issues to improve workflows.
Education
Bachelor of Science - Computer Science
Alabama A & M University
Normal, AL05.2026
Skills
- International Shipments
- Rural and City Carrying
- Handling and Sorting Mail
- Post Office Operations
- Organizing and Categorizing
- Hardware and Software Installation
- Data Entry
- Data Quality Management
- Attention to Detail
- Automation Support
- Virtualization
- Work Planning and Prioritization
- User Support
Timeline
0161 Postal Clerk
United States Marine Corps
03.2021 - Current
Customer Service Manager
AT&T
10.2020 - 03.2021
Quality Assurance Analyst
Arrowsight
05.2018 - 10.2020
Bachelor of Science - Computer Science
Alabama A & M University
Similar Profiles
AMANDA CALHOUNAMANDA CALHOUN
Thunderbird Challenge Program - Shift Supervisor at United States Marine Corps, United States MarineThunderbird Challenge Program - Shift Supervisor at United States Marine Corps, United States Marine
Amber ChristophersonAmber Christopherson
Director of Food, Hospitality and Commercial Recreation at United States Marine Corps, Marine Corps Community ServicesDirector of Food, Hospitality and Commercial Recreation at United States Marine Corps, Marine Corps Community Services
ALLEN ELISARAALLEN ELISARA
Postal Operations Manager at United States Marine Corps, Marine CorpsPostal Operations Manager at United States Marine Corps, Marine Corps
MONICA D. STANZIONEMONICA D. STANZIONE
NA at United States Marine Corps, Marine CorpsNA at United States Marine Corps, Marine Corps
Randy M. SibleyRandy M. Sibley
Postal Service Employee Mail Processing Clerk/Sales and Services Clerk - Part-Time at US Post OfficePostal Service Employee Mail Processing Clerk/Sales and Services Clerk - Part-Time at US Post Office