Safwaan Bennett
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
0161 Postal Clerk
United States Marine Corps
03.2021 - Current
- Used automated mail processing equipment to sort and collate mail.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Assisted customers in determining proper postal service to align with individual needs.
- Managed daily operations of 3 employee post office.
- Issued and cashed 100 daily money orders worth over $50,000.
Customer Service Manager
AT&T
10.2020 - 03.2021
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Quality Assurance Analyst
Arrowsight
05.2018 - 10.2020
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Fixed identified issues to increase productivity and boost workflows.
- Created and achieved product quality objectives and met product specifications.
- Fixed identified issues to improve workflows.
Education
Bachelor of Science - Computer Science
Alabama A & M University
Normal, AL05.2026
Skills
- International Shipments
- Rural and City Carrying
- Handling and Sorting Mail
- Post Office Operations
- Organizing and Categorizing
- Hardware and Software Installation
- Data Entry
- Data Quality Management
- Attention to Detail
- Automation Support
- Virtualization
- Work Planning and Prioritization
- User Support
Timeline
0161 Postal Clerk
United States Marine Corps
03.2021 - Current
Customer Service Manager
AT&T
10.2020 - 03.2021
Quality Assurance Analyst
Arrowsight
05.2018 - 10.2020
Bachelor of Science - Computer Science
Alabama A & M University