Sagan Coleman
Washington,DC
Summary
Detail-oriented administrative professional with experience in high-volume corporate environments. Proven track record in process improvement, communication management, and complex operations coordination. Recognized for strong ownership, operational efficiency, and delivering exceptional customer experiences.
Overview
4
4
years of professional experience
Work History
Senior Corporate Receptionist
Northwest Center at Amazon HQ2
Arlington, Virginia
01.2025 - Current
- Promoted to senior role based on performance, reliability, and leadership in a high-volume corporate environment
- Managed front desk operations, providing seamless and professional support to employees, executives, and external partners
- Coordinate logistics for large-scale, multi-day meetings (40–60+ attendees), including badging, scheduling, vendor coordination, and issue resolution
- Collaborated with facilities and security teams to ensure efficient daily operations and proactively address issues
- Initiated and led an Email SLA tracking system, increasing team SLA adherence by an average of 10% month-over-month over one year
- Co-managed shared inbox operations across four buildings, achieving 99–100% SLA compliance, including two consecutive months at 100%
- Developed training materials, templates, and documentation to improve consistency, reduce errors, and ensure continuity across team members
- Assisted in implementing a badge tracking system that streamlined communication and reduced manual follow-ups
- Provided high-touch support for senior-level stakeholders and external partners, facilitating successful execution of high-visibility events
- Recognized for proactive problem-solving and anticipating needs before escalation
- Built strong cross-functional relationships as a key point of contact and operational resource for on-site teams
Restaurant Manager
Bunkers, LLC (The Loudoun Kitchen and Bar)
Leesburg, VA
08.2022 - 12.2024
- Managed daily operations of high-volume restaurant, overseeing staff, scheduling, inventory, and vendor relationships to ensure seamless service
- Resolved customer issues efficiently, fostering a positive and consistent guest experience that encouraged repeat visits
- Controlled inventory and supply ordering to optimize operational efficiency and manage costs effectively
- Maintained compliance with health and safety regulations
Education
Bachelor of Science - Business Management
George Mason University
Fairfax12-2025
Skills
- Customer service and support
- Client relations
- Calendar and email management
- Event coordination
- Stakeholder engagement
- Project management
- Inventory management
- Process improvement
- Microsoft Office Suite
- SharePoint and Smartsheet
- Communication tools
- Building security
Timeline
Senior Corporate Receptionist
Northwest Center at Amazon HQ2
01.2025 - Current
Restaurant Manager
Bunkers, LLC (The Loudoun Kitchen and Bar)
08.2022 - 12.2024
Bachelor of Science - Business Management
George Mason University