Dynamic Program Assistant with a proven track record at San Juan School District, excelling in teamwork and organization. Adept at managing multiple projects and utilizing critical thinking to enhance operational efficiency. Recognized for exceptional problem-solving skills and a commitment to fostering positive relationships, ensuring a collaborative and productive environment.
Overview
5
5
years of professional experience
Work History
Program Assistant
San Juan School District/ Bridges After School
06.2022 - Current
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Adaptable and proficient in learning new concepts quickly and efficiently.
Learned and adapted quickly to new technology and software applications.
Developed and maintained courteous and effective working relationships.
Exhibited exceptional organizational and time management skills managing multiple projects.
Hostess/ Busser
Olive Garden
01.2020 - 06.2022
Welcomed guests, ensuring positive first impressions and smooth seating arrangements.
Managed reservation systems to optimize table turnover and guest experience.
Coordinated with kitchen and waitstaff to communicate guest needs effectively.
Trained new host staff on operational procedures and customer service standards.
Maintained cleanliness and organization of front-of-house areas for enhanced ambiance.
Handled customer inquiries and concerns, ensuring prompt resolution and satisfaction.
Assisted in developing efficient seating strategies during peak hours to minimize wait times.
Collaborated with management to implement improved processes for guest flow and service efficiency.
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Answered phone calls to take orders, give information and document reservations.
Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
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