Sage Farrell
San Antonio,Texas
Summary
Ambitious employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Seeking a challenging position in a reputable company that offers a positive atmosphere and career advancement opportunities, where my experience and skills can be used to achieve goals and increase the company's success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
American Family Life Assurance Company of Columbus
Independent Contractor
San Antonio, TX
03.2023 - Current
- Assessed customer risk levels and recommended appropriate coverage options.
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Provided customers with information regarding plan features, pricing, and availability.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
- Maintained accurate records of all insurance transactions using computer software systems.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Negotiated contracts between insurers and insured parties in order to obtain favorable terms for both sides.
- Responded to customer inquiries and problems to promote great service.
Bella Sera
Ismet Kurtja
Boerne, TX
07.2020 - Current
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Upheld high standards of sanitation in accordance with health department regulations.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stayed informed about daily specials, new menu items, promotions.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
Walmart
Judy Jones
Boerne, TX
07.2018 - 07.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Collaborated with others to discuss new opportunities.
- Recognized by management for providing exceptional customer service.
- Achieved cost-savings by developing functional solutions to problems.
- Leveraged [Software] skills to input and compile data gathered from various sources.
Education
Associate of Arts - Education
Northwest Vista College
San Antonio, TX07.2023
Skills
- Customer Service
- Critical Thinking
- Problem-Solving
- Friendly, Positive Attitude
- Communication
- Data Entry
- Decision-Making
- Data Management
- Training & Development
Certification
- Life and Health Insurance License
- Food Handlers Certificate/ TABC
Languages
Albanian
Limited
Timeline
American Family Life Assurance Company of Columbus
Independent Contractor
03.2023 - Current
Bella Sera
Ismet Kurtja
07.2020 - Current
Walmart
Judy Jones
07.2018 - 07.2020
Associate of Arts - Education
Northwest Vista College
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