Sage Lau
Twisp
Summary
Punctual and reliable worker with a strong background in customer service. Committed to providing exceptional, friendly experiences that foster customer satisfaction and loyalty. Skilled at maintaining a welcoming atmosphere while keeping a business-focused mindset to create sales. Creative problemsolver and adaptable team player that works well in diverse and changing environments.
Overview
7
7
years of professional experience
Work History
Cashier
Glover Street Market
05.2024 - 05.2025
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Assisted customers with returns, refunds and resolving transaction issues.
- Greeted customers entering store and responded promptly to customer needs.
Online Student
Liberty University Online
10.2022 - 05.2025
- Learned to greatly manage time in order to make sure all given tasks were completed in an organized fashion.
- Developed strong self-management and motivation skills in order to complete projects without outside supervision.
- Learned how to critically think about, navigate, and solve many various problems using available resources.
- Created content for the school's social media accounts.
- Continually promptly attended meetings with faculty members to discuss upcoming projects.
Pharmacy And Fountain Manager
Salida Pharmacy And Fountain
03.2019 - 11.2022
- Improved marketing to attract new customers and promote business through online presences and social media.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional, organized, and safe environment for employees and customers.
Hostel Manager
Salida Hostel
08.2018 - 11.2020
- Maintained a database of guest information by obtaining, recording, and updating personal and financial details.
- Cultivated a customer-focused environment that made guests feel welcomed and valued
- Created weekly reports documenting occupancy rates, revenue targets, and expenses.
- Responded to and resolved guest issues or complaints.
- Coordinated with vendors to purchase supplies necessary for daily operations.
Education
Associate of Arts - Psychology
Liberty University Online
Lynchburg, VA05-2025
High School Diploma -
Salida High School
Salida, CO05-2021
Skills
- Complex Problem-Solving
- Friendly Customer Service
- Self Driven
- People Oriented
- Time Management
- Flexible Schedule
- Computer Skills
- Social Media Management
- Event Coordination
- Punctual and Reliable
Timeline
Cashier
Glover Street Market
05.2024 - 05.2025
Online Student
Liberty University Online
10.2022 - 05.2025
Pharmacy And Fountain Manager
Salida Pharmacy And Fountain
03.2019 - 11.2022
Hostel Manager
Salida Hostel
08.2018 - 11.2020
High School Diploma -
Salida High School
Associate of Arts - Psychology
Liberty University Online