Sage Loredo-Hollon
Fargo
Summary
Resourceful Installation and Service Technician with over two years of experience in equipment installation and customer support. Proven ability to educate new technicians while fostering and maintaining positive client relationships. Committed to continuous learning in telecommunications and eager to transition into a more technical or management-oriented role that leverages existing skills and expertise.
Overview
5
5
years of professional experience
Work History
Installation and Service Technician
Fidium
Fargo, North Dakota
12.2023 - Current
- Installed telecommunications equipment at business and residential locations.
- Precepted new technicians on installation procedures, residential ticket assistance, and safety protocols.
- Collaborated with team members to find solutions to complex issues.
- Developed an in-depth understanding of products and services to increase customer satisfaction.
- Resolved customer complaints while maintaining excellent customer service.
Direct Support Professional
CCRI
Moorhead, Minnesota
08.2021 - 11.2023
- Assisted individuals with daily living activities and personal care needs.
- Documented client progress and reported observations to supervisors regularly.
- Developed and maintained positive relationships with clients and their families.
- Collaborated with team members to provide consistent, quality care for clients.
- Assisted with planning and coordination of activities and outings based on individual needs.
Retail Sales Representative
Ill-Ego HQ Gym
Fargo, ND
07.2022 - 06.2023
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Trained new sales staff on product knowledge and effective sales techniques.
- Developed promotional displays that increased product visibility and drove sales engagement.
Education
Associate of Arts -
Minnesota State Community And Technical College
Moorhead, MN12-2021
Skills
- Product knowledge
- Equipment installation
- Troubleshooting systems
- Excellent customer service
- Effective communication
- Time management
- Network configuration
Timeline
Installation and Service Technician
Fidium
12.2023 - Current
Retail Sales Representative
Ill-Ego HQ Gym
07.2022 - 06.2023
Direct Support Professional
CCRI
08.2021 - 11.2023
Associate of Arts -
Minnesota State Community And Technical College
Education and Training
other