Summary
Overview
Work History
Education
Skills
Timeline
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Sage Martinez

Austin,TX

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

General Motors, GM
Austin, TX
09.2018 - 11.2019
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Prepared and sold broad range of customized merchandise to individuals and commercial accounts.

Retention Specialist

Achieve Card Finacial Services
Austin, TX
05.2011 - 01.2012
  • Performed customer negotiations to reach fair conclusion for both business and customer.
  • Resolved customer service or billing issues by exchanging merchandise, refunding money, or adjusting bills.
  • Implemented creative solutions to deal with special circumstances.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
08-2009

Some College (No Degree) - Associates in General Science Studies

Austin Community College
Austin, TX

Skills

  • Active Listening
  • Courteous demeanor
  • Customer Service
  • Problem Resolution

Timeline

Customer Service Representative

General Motors, GM
09.2018 - 11.2019

Retention Specialist

Achieve Card Finacial Services
05.2011 - 01.2012

High School Diploma -

Penn Foster Career School

Some College (No Degree) - Associates in General Science Studies

Austin Community College

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Sage Martinez