Sage Sargent
Salt Lake City,UT
Summary
Detail-oriented process and customer service professional with 7+ years supporting public-facing, regulated programs. Manage 200+ cases annually; verify complex documents; maintain confidential records; explain requirements by phone and email; and track deadlines and payments. Recognized for accuracy, calm problem-solving, and reliable follow-through.
Overview
9
9
years of professional experience
Work History
Housing Case Manager
Utah Community Action
Salt Lake City, UT
09.2021 - Current
- Manage end-to-end workflows for 200+ households annually, prioritizing intake, documentation, eligibility, payment, follow-up, and closure deadlines.
- Review leases, ledgers, income and identity records, benefit letters, W-9s, and legal notices for completeness and compliance; identify discrepancies and obtain corrections.
- Guide applicants by phone and email on requirements, status, deadlines, and next steps; resolve difficult service situations with patience and professionalism.
- Maintain confidential ClientTrack, SharePoint, and Excel records; document decisions, communications, payment actions, and outcomes for audit readiness.
- Calculate allowable assistance, enter and track payments, and coordinate with landlords, attorneys, agencies, and internal teams to prevent processing delays.
Front Desk Support Staff
Housing Authority of Salt Lake City
Salt Lake City, UT
08.2017 - 07.2018
- Served as the primary contact in a high-volume public office, handling phone, email, and in-person inquiries, explaining processes, scheduling appointments, and routing issues.
- Updated applicant and resident records, completed data entry and filing, tracked follow-up, and reorganized operating procedures and emergency reference materials to improve workflow.
Education
Bachelor of Science - Gender Studies, Minor in Ethnic Studies
University of Utah
Salt Lake City, UTAssociate of Science - Social Work
Salt Lake Community College
Salt Lake City, UTSkills
- Microsoft Office proficiency
- Attention to detail
- Dependable and responsible
- Customer service
- Problem resolution
- Organization and time management
- Computer skills
- Excellent communication
Core Qualifications
Application Processing | Document Verification | Applicant Guidance | Caseload Management | Data Entry and Databases | Payment Processing | Confidential Records | Policy Compliance
Timeline
Housing Case Manager
Utah Community Action
09.2021 - Current
Front Desk Support Staff
Housing Authority of Salt Lake City
08.2017 - 07.2018
Bachelor of Science - Gender Studies, Minor in Ethnic Studies
University of Utah
Associate of Science - Social Work
Salt Lake Community College