Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
IT Help Desk
Indian River State College
Ft. Pierce
02.2025 - Current
Resolved most calls with first contact and escalated remaining calls to appropriate personnel for swift handling.
Guided calls using excellent communication skills and decisive approach.
Assisted users with password resets and account recovery
Helped unlock user accounts and restore access
Guided employees through basic troubleshooting steps
Created and tracked service desk tickets for technical issues
Provided friendly and clear customer support to resolve problems quickly
Front Desk Associate
TownePlace Suites by Marriott
Springfield
06.2024 - 08.2024
Verified guest information and payment methods upon check-in.
Communicated effectively with other hotel staff members to provide seamless guest service.
Greeted guests upon arrival and ensured smooth check-in process.
Processed reservations made over phone, online, or in person.
Answered phone calls professionally and directed them to appropriate departments or personnel.
Handled cash transactions accurately while maintaining balanced cash drawer.
Education
Bachelor of Science - Information Technology & Cybersecurity
Indian River State College
Ft. Pierce, FL
05-2026
Bachelor of Science - Computer Science
Pennsylvania State University
University Park, PA
Skills
Technical support
User support
Windows 10
Problem Solving
Adaptability
Task Prioritization
Multitasking
Customer service
Verbal and written communication
Active listening
Listening Skills
Decision Making
Cash Handling
Lobby oversight
Timeline
IT Help Desk
Indian River State College
02.2025 - Current
Front Desk Associate
TownePlace Suites by Marriott
06.2024 - 08.2024
Bachelor of Science - Information Technology & Cybersecurity