Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sage Shepherd

Port St. Lucie

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

2
2
years of professional experience

Work History

IT Help Desk

Indian River State College
Ft. Pierce
02.2025 - Current
  • Resolved most calls with first contact and escalated remaining calls to appropriate personnel for swift handling.
  • Guided calls using excellent communication skills and decisive approach.
  • Assisted users with password resets and account recovery
  • Helped unlock user accounts and restore access
  • Guided employees through basic troubleshooting steps
  • Created and tracked service desk tickets for technical issues
  • Provided friendly and clear customer support to resolve problems quickly

Front Desk Associate

TownePlace Suites by Marriott
Springfield
06.2024 - 08.2024
  • Verified guest information and payment methods upon check-in.
  • Communicated effectively with other hotel staff members to provide seamless guest service.
  • Greeted guests upon arrival and ensured smooth check-in process.
  • Processed reservations made over phone, online, or in person.
  • Answered phone calls professionally and directed them to appropriate departments or personnel.
  • Handled cash transactions accurately while maintaining balanced cash drawer.

Education

Bachelor of Science - Information Technology & Cybersecurity

Indian River State College
Ft. Pierce, FL
05-2026

Bachelor of Science - Computer Science

Pennsylvania State University
University Park, PA

Skills

  • Technical support
  • User support
  • Windows 10
  • Problem Solving
  • Adaptability
  • Task Prioritization
  • Multitasking
  • Customer service
  • Verbal and written communication
  • Active listening
  • Listening Skills
  • Decision Making
  • Cash Handling
  • Lobby oversight

Timeline

IT Help Desk

Indian River State College
02.2025 - Current

Front Desk Associate

TownePlace Suites by Marriott
06.2024 - 08.2024

Bachelor of Science - Information Technology & Cybersecurity

Indian River State College

Bachelor of Science - Computer Science

Pennsylvania State University
Sage Shepherd