Sage Turner
Tallahassee,FL
Summary
Adept at navigating high-stress situations, I excelled as a Customer Service Representative at Tara Angel's Magic, enhancing customer loyalty and retention through empathetic complaint resolution and informed product recommendations. My proficiency in Microsoft Excel and active listening skills contributed to positive client feedback and a notable increase in repeat business.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Tara Angel's Magic
Tallahassee, FL
03.2023 - Current
- Managed social media content and scheduling of events
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
Lincoln High School
Tallahassee, FL05-2024
Skills
- Customer service
- Computer proficiency
- Microsoft Excel
- Professional telephone demeanor
- Active listening
- Critical thinking
- Detail-Oriented Data Entry
- Customer relations
- Complaint handling
Certification
Adobe Photoshop Certification
Timeline
Customer Service Representative
Tara Angel's Magic
03.2023 - Current
High School Diploma -
Lincoln High School
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