Sage Vientos
Orlando,FL
Summary
Flexible Attractions Attendant with proven customer service skills to meet demands of busy entertainment park. Accomplishes tasks with minimal direction. Friendly and willing to interact with guests of all ages to promote rides and attractions including to create enjoyable experiences for guest. Also Skilled Data Entry Operator with four years of experience in data processing. Focused on maintaining high-quality data and improving performance standards. Prioritizes professionalism, organization and efficiency.
Overview
11
11
years of professional experience
Work History
Slide Ops
Volcano Bay
02.2023 - Current
- Ensures the proper use of safety practices and procedures while operating the aquatic attraction in addition to opening and closing procedures, to include: loading and unloading the ride, and providing safety instructions. Observe ride monitors to ensure safe operation of aquatic attraction. Safely evacuate the ride in accordance to operating procedures.
- Ensures the proper use of safety practices and procedures while operating the aquatic attraction in addition to opening and closing procedures, to include: loading and unloading the ride, and providing safety instructions. Observe ride monitors to ensure safe operation of aquatic attraction. Safely evacuate the ride in accordance to operating procedures.
- Welcome and greet guests, screen for ride requirements and special needs. Provide guest and attraction information, monitor the queue and make appropriate adjustments and record ride counts.
- Maintains a clean and safe work environment by constantly monitoring the immediate area and/or surroundings. Responsible for ensuring a neat and organized work area, trash removal and keeping the area free of debris to include: the proper maintenance of equipment and/or tubes/ride vehicles.
Balloon Handler
Universal Studios
09.2022 - 12.2022
- Followed verbal and hand signals instructions for parade route to deliver fun and maintain safety for all guest
- Held and Guided holiday parade floats with small teams throughout the theme park
Video Specialist
OpenExchange
01.2022 - 02.2023
- Remote
- While working Remote,Direct and coordinate activities of assistants and other personnel during production
- Set up, adjust, and operate business meetings with Zoom, OBS and Knovio
- Customer support during meetings with any and all technical difficulties
- Notify managers on status and progress of meetings in Slack app
- Use OBS to edit footage into correct order and add effects.
Quality Control Inspector
Bjs wholesale Club
04.2015 - 04.2020
- Monitored performance and generated reports detailing quality of product and defect rates
- Created and deployed best practices to improve efficiency and reduce defects
- Streamlined QA processes by working closely with development teams and staying abreast of changing product demands
- Evaluated components and final products against quality standards and manufacturing specifications
- Communicated with production team members about quality issues
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems
- Monitored production processes to gain understanding of problematic steps and rectify issues
- Entered numerical data into databases with speed and accuracy using 10-key pad
- Scanned documents and saved in database to keep records of essential organizational information
- Verified accuracy of data before transcribing
- Managed workflow scheduling, data entry and accuracy verification for large data projects
- Maintained databases, mailing lists, telephone networks,and other information to facilitate functioning of health education programs
- Documents completed work in appropriate logbooks
- Located and corrected data entry errors and reported to management
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports
- Reviewed and updated client correspondence files and database information to maintain accurate records.
Park Operations | SeaWorld Parks & Resorts
11.2012 - 04.2015
- Helped children and families find favorite attractions and characters to optimize guest experience
- Facilitated efficient exits from attractions by detailing proper procedures and reminding guests to collect belongings before disembarking
- Operated rides to delight guests and contribute to wonderful park experience
- Worked with security team to locate separated children and parents near Journey to atlantis attraction
- Greeted guests and answered general questions about the park and attractions
- Keeping the attraction neat and clean, following company policy and safety guidelines
- Delivered friendly, prompt customer service to visitors of attractions
- Resolved guest issues by identifying sources of complaint and formulating corrective action with supervisor
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks
- Awards & Acknowledgements
Education
Bachelor of Arts - filmmaking and video production
Art Institute of Tampa
Tampa, FLHigh School Diploma -
Cypress Creek High School
Orlando, FL05.2010
Skills
- Operations Monitoring Inspection and Testing
- Problem Anticipation and Resolution
- Sound Judgment
- Attention to Detail
- Quality Control
- Critical Thinking
- Team building
- Customer Service Verbal and Written Communication
- Decision Making
Timeline
Slide Ops
Volcano Bay
02.2023 - Current
Balloon Handler
Universal Studios
09.2022 - 12.2022
Video Specialist
OpenExchange
01.2022 - 02.2023
Quality Control Inspector
Bjs wholesale Club
04.2015 - 04.2020
Park Operations | SeaWorld Parks & Resorts
11.2012 - 04.2015
Bachelor of Arts - filmmaking and video production
Art Institute of Tampa
High School Diploma -
Cypress Creek High School
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