Determined professional with an engaging personality displaying a courteous attitude to both employees and customers. Committed to providing a high level of service and for finding ways to improve processes.
Overview
15
15
years of professional experience
Work History
Rural Carrier
USPS, United States Postal Service
Leander, TX
10.2022 - Current
Delivered mail and packages to customers on prescribed route while processing check submissions, money orders and stamp purchases in field.
Sorted mail according to order of address appearance for easy access in field.
Signed and received mail with signature requirements upon delivery and loading.
Maintained records on customers with mail forwarding and change of address requests.
Kept inventories of stamps and other supplies and re-stocked as necessary to prepare for customer needs.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Carried out day-day-day duties accurately and efficiently.
Property Manager
PSG Real Estate Services LLC
Austin, TX
03.2015 - 08.2022
Licensed Realtor
Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
Followed up on delinquent tenants and coordinated collection procedures.
Completed final move-out walk-throughs with tenants to identify required repairs.
Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Verified income, assets and expenses and completed file tracking sheet for each applicant.
Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
Introduced prospective tenants to types of units available and performed tours of premises.
Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
Coordinated with janitorial and engineering staff on maintenance and upkeep.
Maintained sufficient number of units market-ready for lease.
Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
Clerk
7-eleven
Murphy, Texas
10.2013 - 02.2015
Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
Interacted with customers by phone, email or in-person to provide information.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
Created reports and developed improvements and enhancements to automate records and file systems.
Executive
Rashtradeepika Ltd
Kochi, India
06.2007 - 07.2013
Established clear and competitive goals, growth roadmaps and strategic business plans.
Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports and access.
Managed and organized internal communication to hold staff accountable to priorities.
Education
Bachelor of Arts - Economics
Newman College
Thodupuzha, India
03.2000
Skills
Compliance Requirements
Accurate Documentation
Complex Problem-Solving
Microsoft Office
Customer Satisfaction
Schedule Management
Timeline
Rural Carrier
USPS, United States Postal Service
10.2022 - Current
Property Manager
PSG Real Estate Services LLC
03.2015 - 08.2022
Clerk
7-eleven
10.2013 - 02.2015
Executive
Rashtradeepika Ltd
06.2007 - 07.2013
Bachelor of Arts - Economics
Newman College
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