Saghi Saeidi
Leesburg,VA
Summary
Clinical professional with comprehensive background in overseeing healthcare operations and delivering patient-centered care. Expertise in developing and implementing clinical programs with focus on quality improvement and client satisfaction. Known for fostering team collaboration, adapting to evolving needs, and achieving impactful results.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Clinical Director
Nova Spine Center
Sterling, VA
09.2024 - 01.2025
- Coached and trained newly hired employees so that each understood job responsibilities and requirements of positions.
- Mentored staff members through professional development opportunities, fostering a culture of continuous learning and growth.
- Cultivated a positive organizational culture that supported employee engagement, teamwork, open communication, ethical behavior, accountability.
- Conducted regular performance evaluations for clinical staff, identifying areas for improvement and providing constructive feedback for growth.
- Enhanced patient care by implementing evidence-based clinical practices and protocols.
- Streamlined clinical operations for improved efficiency and reduced costs.
Clinical Director
Amen Clinic
Reston, VA
03.2023 - 07.2024
- Provide strategic direction and leadership for all clinical departments
- Ensure adherence to clinical guidelines, protocols, and best practices
- Implement initiatives to enhance clinical quality and patient safety
- Recruit, hire, train, and supervise clinical staff
- Foster a positive work environment that encourages teamwork and professional growth
- Oversee daily clinical operations to ensure efficiency and effectiveness
- Monitor patient care metrics and implement improvements as needed
- Manage budgets, resources, and equipment related to clinical services
- Develop and implement quality improvement programs
- Monitor compliance with regulatory standards and accreditation requirements
- Collaborate with other department heads and senior management to align clinical services with organizational goals
- Communicate effectively with patients and their families regarding clinical care
Office Supervisor
Shady Grove Fertility
Rockville,MD
07.2022 - 03.2023
- Knowledge of business/healthcare operations and best practice standards, preferably those related to a specialty care provider
- Develop and implement workflow and policy directly related to patient care and office efficiency
- Provide active leadership for administrative and clinical staff functions, including patient scheduling, registration, insurance coordination, electronic medical records, patient care provision, best practice standard
- Ensuring the office is properly staffed
- Review medical supply costs and ensure profitability
- Management of all day-to-day tasks
- Handled discipline and termination of employees as needed and in accordance with company policy
- Effectively supervise center staff and support providers by managing daily work schedules, ensuring optimum performance, creating and fostering a supportive work environment, and upholding all company policies and procedures
- Completed bi-weekly payroll for 15 employees.
Practice Administrator
The Chronic Pelvic Pain Center of Northern Virgini
Tysons Corner, VA
02.2022 - 07.2022
- Brings a focused, calming influence to crisis situations and assists with the direction of the appropriate action
- Encourages and supports others to work cooperatively to accomplish tasks by engaging others in problem solving processes to identify improvement opportunities and achieve solutions
- Serves as liaison between staff, providers, patients and others, accurately communicates information between all parties
- Consistently and accurately documents and communicates appropriate medical information to patients, physicians/providers, staff members and ancillary care providers in an understandable manner
- Identify and resolve patient satisfaction and patient flow issues; develop and implement programs to monitor and improve patient satisfaction
- Participate in the recruitment, training, and orientation of new employees
- Conduct performance evaluations, improve morale, motivate team, and address performance and disciplinary issues, including hiring and firing
- Prepare monthly and quarterly operational dashboards
Practice Administrator
Comprehensive Sleep Care Center
Leesburg,VA
02.2021 - 07.2022
- Ensuring optimum performance, creating and fostering a supportive work environment, and upholding all company policies and procedures
- Effectively supervise center staff and support providers by managing daily work schedules, ensuring optimum performance, creating and fostering a supportive work environment, and upholding all company policies and procedures
- Knowledge of business/healthcare operations and best practice standards, preferably those related to a specialty care provider
- Develop and implement workflow and policy directly related to patient care and office efficiency
- Provide active leadership for administrative and clinical staff functions, including patient scheduling, registration, insurance coordination, electronic medical records, patient care provision, best practice standards, and supply ordering
Center Manager
National Spine and Pain Center
Mclean,VA
07.2018 - 02.2021
- Led Covid19 preparedness: developed a process to monitor office PPE, implementation of Telehealth product Doxy.me in accordance with Compliance and Finance
- Develop and implement workflow and policy directly related to patient care and office efficiency
- Effectively supervise center staff and support providers by managing daily work schedules, ensuring optimum performance, creating and fostering a supportive work environment, and upholding all company policies and procedures
- Participate in recruiting, hiring, and staff training processes
- Maintain fiscal awareness and understanding of center resources, drivers of costs, budgeting, and forecasting to maximize output and minimize expenses
- Collaborate with providers, management, leadership, and other departments to support clinical compliance, operational advances, marketing initiatives, and other company directives
- Knowledge of business/healthcare operations and best practice standards, preferably those related to a specialty care provider
- The ability to understand healthcare and financial measures as indicators of company performance, including profit/loss, accounting for expenditures, labor expenses, utilization, patient satisfaction, and billing metrics
- Provide outstanding customer service at all times by communicating effectively and professionally with a diverse population
Office Manager
Springfield Healthy Smile
Springfield, VA
10.2008 - 07.2018
- Coordinated office budget expenses, inventory, and employee payroll
- Worked closely with patients and dentist staff to manage daily requirements
- Utilized Demandforce platform to facilitate out-of-hours telehealth consultations
- Worked collaboratively with doctor, billing department, practice attorney, and insurance companies
- Acted as liaison between insurance providers, patients, and overall practice
- Trained new hires
- Assisted physician with patients’ requirements and process referrals for patients based on the states treatment plan
Education
BS - Business Administration
University of Maryland Global Campus
Adelphia, MDSkills
- Financial Oversight
- Clinical Quality Enhancement
- Performance Evaluation Management
- Hands-On Patient Care
- Community Engagement Initiatives
- Employee Scheduling
- Healthcare Leadership
- Compassionate Patient Care
- Clear Communication
- Clinical education
- HIPAA Compliance Knowledge
- Process Optimization
Certification
American Red Cross Active BLS CPR & AED
Timeline
Clinical Director
Nova Spine Center
09.2024 - 01.2025
Clinical Director
Amen Clinic
03.2023 - 07.2024
Office Supervisor
Shady Grove Fertility
07.2022 - 03.2023
Practice Administrator
The Chronic Pelvic Pain Center of Northern Virgini
02.2022 - 07.2022
Practice Administrator
Comprehensive Sleep Care Center
02.2021 - 07.2022
Center Manager
National Spine and Pain Center
07.2018 - 02.2021
Office Manager
Springfield Healthy Smile
10.2008 - 07.2018
BS - Business Administration
University of Maryland Global Campus