Sagin Ramirez
572 James St,FL
Summary
Dynamic Lead Server with a proven track record at Hoptinger Bier Garden & Sausage House, excelling in team leadership and employee training. Recognized for enhancing guest satisfaction through effective problem-solving and upselling techniques, resulting in increased average check sizes. Committed to fostering a positive work environment and delivering exceptional service.
Overview
2027
2027
years of professional experience
Work History
Lead Server
Hoptinger Bier Garden & Sausage House
Jacksonville
03.2024 - Current
- Supervised team performance, ensuring high-quality service and guest satisfaction.
- Trained new staff on menu knowledge and customer service best practices.
- Managed daily operations, optimizing workflow for efficiency during peak hours.
- Coordinated with kitchen staff to ensure timely order delivery and accuracy.
- Resolved guest complaints swiftly, maintaining positive dining experiences.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
Server
Olive Garden
Jacksonville, FL
2018 - 2024
- Worked multiple jobs in the restaurant from kitchen prep to line cook, server, togo specialist, catering, expo and hosting.
- Trained new employees, ensuring proper menu knowledge and guest recovery/satisfaction.
- Worked very high volume days, maintaining constant communication and flow between kitchen staff, employees and guests.
- Prioritizing professionalism and integrity within the service, providing guests and coworkers with pleasant and peaceful experiences.
- Mastered knowledge of menu offerings, providing accurate information to servers as needed.
- Managed high-volume order tickets, prioritizing tasks for efficient workflow during peak hours.
- Provided support to multiple stations within the kitchen when needed, demonstrating flexibility and teamwork among colleagues.
Package Handler
UPS
Jacksonville, FL
2020 - 2022
- Operated package sorting machinery to ensure efficient processing of shipments.
- Loaded and unloaded packages from delivery vehicles, maintaining organization in the warehouse.
- Adhered to safety protocols and guidelines, minimizing risk during package handling.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
Scoop Artist
Maggie Moo's
Orange Park, FL
2016 - 2018
- Created custom ice cream designs to enhance customer experience and satisfaction.
- Collaborated with team members to maintain a clean and organized work environment.
- Assisted in inventory management, ensuring adequate supply levels for production needs.
Education
High School Diploma -
Orange Park Highschool
Orange Park, FL06.2017
Skills
- Problem-solving
- Attention to detail
- Team leadership
- Positive and friendly attitude
- Exceptional communication
- Employee training and development
- Responsible and trustworthy
Timeline
Lead Server
Hoptinger Bier Garden & Sausage House
03.2024 - Current
Server
Olive Garden
2018 - 2024
Package Handler
UPS
2020 - 2022
Scoop Artist
Maggie Moo's
2016 - 2018
High School Diploma -
Orange Park Highschool