Caring Teacher with strong communication skills and drive to excite students about learning. Specializing in creating stimulating environments that help students achieve full potential and enjoy learning. Communicates effectively and maintains strong relationships with scholars, families, and colleagues.
Motivated Teacher dedicated to children's educational needs and development. Well-versed in presenting comprehensive lesson plans and assessing and recording student progress. Focused and diligent professional with in-depth knowledge of teaching best practices and strong moral values.
Developed engaging lesson plans for diverse learning styles and needs.
Collaborated with colleagues to enhance curriculum and instructional strategies.
Implemented classroom management techniques to foster a positive learning environment.
Communicated effectively with parents regarding student performance and behavior.
Organized extracurricular activities to promote student engagement and teamwork.
Participated in professional development workshops to refine teaching practices.
Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
Developed and implemented lesson plans based on curriculum objectives.
Supervised students throughout day, both in classroom and outside during breaks.
Provided individualized instruction to meet the needs of all students.
Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
Participated in professional development workshops related to teaching methods or curriculum changes.
Utilized technology-based learning tools to enhance classroom instruction.
Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
Instructed students in academic subjects such as math, science, language arts, social studies, and history.
Created meaningful projects that allowed students to apply their knowledge in real world situations.
Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
Planned field trips to enrich students' educational experiences outside of the traditional classroom setting.
Utilized technology such as interactive whiteboards and online resources to enhance instruction.
Tested students' comprehension of subject matter through quizzes, tests and projects.
Met with administrators and department team members to work on curriculum planning and assessment methods.
Led students through safety procedures for active shooter and fire drills.
Maintained a safe and organized classroom environment for optimal learning.
Provided one-on-one instruction to students who needed extra help with learning tasks.
Dispatcher/Call Center Customer Service Representative
Jacob’s limousine company service
East Orange
04.2018 - 10.2021
Managed communication between drivers and clients for efficient service delivery.
Utilized dispatch software to track vehicle locations and optimize routes.
Handled emergency situations by rerouting drivers as needed for safety.
Maintained accurate records of trips, schedules, and client requests.
Assisted in training new dispatchers on company procedures and systems.
Collaborated with management to improve dispatch processes and efficiency.
Responded promptly to customer inquiries regarding service availability and pricing.
Managed a large volume of phone calls while ensuring accuracy in data entry.
Assigned drivers to appropriate routes based on customer needs.
Resolved customer complaints related to service issues or delays.
Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
Tracked vehicles using GPS technology and provided real-time status updates as needed.
Updated records of driver locations, delays, and cancellations.
Scheduled loads according to priority and available equipment.
Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Worked closely with transportation supervisor to dispatch and assign loads.
Coordinated with other dispatchers to ensure efficient delivery schedules were met.
Utilized various software systems to facilitate movement, planning and scheduling.
Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
Managed daily delivery and work schedules to maximize coverage.
Maintained logs of all incoming calls and assigned tasks.
Received and dispatched calls for emergency services.
Identified locations and needs of callers to accurately send assistance.
Answered customer requests with information about product availability, shipping information and status updates.
Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
Ensured compliance with safety regulations and company policies.
Participated in team meetings discussing changes in procedures or processes.
Verified driver credentials prior to assigning them a route or task.
Developed strategies for improving efficiency within the dispatch department.
Created daily reports detailing response times, call volumes, and other pertinent information.
Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
Matched bills of lading and reconciled quantities to verify items shipped.
Interacted with local law enforcement agencies when responding to incidents in progress.
Conducted regular training sessions for new hires on proper protocols for handling emergency situations.
Prepared daily work and run schedules.
Received or prepared work orders.
Relayed work orders and information between work crews, supervisors, and field personnel.
Addressed questions, problems or requests for service or equipment.
Advised personnel about accidents, weather conditions or other hazards.
Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
Assisted customers with booking limousine services and scheduling rides.
Provided detailed information about vehicle options and pricing packages.
Collaborated with dispatch to ensure timely pick-up and drop-off services.
Processed payments and managed billing inquiries for customer accounts.
Trained new staff on company policies and customer service best practices.
Utilized call center software to track conversations and follow-ups effectively.
Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Communicated courteously with customers by telephone, email, or chat systems.
Updated customer accounts, addresses and contact information within call management databases.
Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
Utilized problem-solving techniques when resolving challenging customer issues.
Adhered to all company policies and procedures related to customer service.
Collected deposits or payments and arranged for billing.
Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Home Health Aide
Right At Home Health Care
West Orange
08.2016 - 03.2018
Provided personal care and assistance with daily living activities.
Assisted clients with mobility and transportation to appointments.
Monitored and recorded vital signs for health assessments.
Maintained a clean and safe environment for clients.
Communicated effectively with clients and their families about care needs.
Documented care activities accurately in client records.
Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
Maintained clean and well-organized environment for client happiness and safety.
Changed bed linens and maintained a clean living environment for the client's safety.
Assisted clients with bathing, dressing, and incontinence care.
Helped clients stay happy and healthy by providing mental and emotional support.
Helped clients move in bed, stand or walk using proper body mechanics techniques.
Prepared meals and snacks according to prescribed diets.
Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
Helped client with medication self-administration.
Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
Improved patient outlook and daily living through compassionate care.
Recorded daily notes about client conditions, treatments provided and progress made.
Took initiative to ensure all tasks were completed efficiently within the designated time frame.
Aided with mobility and independence for disabled individuals and continually monitored safety.
Monitored vital signs such as temperature, pulse rate, blood pressure .
Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
Documented care provided and submitted notes to supervisor.
Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
Cared for disabled children or children with sick or disabled parents.
Provided entertainment and companionship through conversation, reading, and board games.
Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
Instructed family members regarding proper home care techniques and infection control procedures.
Delivered high level of assistance with cooking, meal preparation, and shopping.
Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
Administrative Assistant
Harrah's Resort
Atlantic City
02.2014 - 05.2016
Managed daily office operations and maintained organized filing systems.
Coordinated schedules and appointments for executive leadership.
Assisted in preparing reports and presentations for internal meetings.
Supported event planning by organizing logistics and coordinating staff.
Trained new administrative staff on company procedures and software tools.
Answered phone calls and emails to provide information, resulting in effective business correspondence.
Entered data into spreadsheets using Microsoft Excel or other similar programs.
Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Handled confidential documents in an organized fashion according to established protocol.
Maintained office supplies inventory by checking stock to determine inventory level.
Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Answered questions from customers regarding products and services offered by the company.
Scheduled appointments between clients and customers and internal staff members.
Processed invoices for payment using accounting software applications.
Ensured efficient operation of office equipment such as printers, copiers and fax machines.
Directed customer inquiries to appropriate department personnel.
Updated contact lists regularly when changes occur in employee status or contact information.
Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
Proofread content for typo-free emails and documentation.
Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
Executed on-time, under-budget projects by solving complex issues for senior leadership.
Receptionist
Borgata Casino & Hotel
Atlantic City
01.2013 - 05.2015
Managed front desk operations and ensured seamless guest check-in and check-out processes.
Coordinated guest reservations and maintained accurate booking records using property management software.
Assisted guests with inquiries, providing exceptional customer service and local information.
Handled phone calls, directing them to appropriate departments for prompt assistance.
Processed payments and managed cash register transactions efficiently during peak hours.
Organized and maintained lobby area, ensuring a welcoming environment for guests.
Collaborated with team members to address guest needs and resolve issues effectively.
Trained new reception staff on procedures, software systems, and customer service best practices.
Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Scheduled and confirmed appointments.
Greeted visitors and provided them with assistance.
Provided excellent customer service at all times while interacting with both internal and external customers.
Maintained a neat reception area by organizing materials and tidying up furniture.
Updated and recorded customer or client information to maintain accounts.
Performed data entry tasks into various computer systems accurately and promptly.
Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Maintained daily calendars, set appointments with clients and planned daily office events.
Maintained an organized filing system of confidential client information in accordance with company policy.
Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Processed payments and updated accounts to reflect balance changes.
Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Sorted incoming mail and directed to correct personnel each day.
Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Updated daily log book with information about visitors entering the premises.
Scheduled and confirmed appointments and meetings for management team.
Prepared welcome packages for new hires.
Coordinated with vendors for repairs and maintenance of office equipment.
Managed inventory of office supplies and placed orders to ensure adequate stock levels.
Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
Assisted with onboarding of new employees by providing orientation information and support.
Coordinated travel arrangements and accommodations for staff and visiting guests.
Provided administrative support to various departments, assisting with document preparation and data entry.
Coordinated pick-up and delivery of express mail services.
Scheduled space or equipment for special programs, meetings and conferences.
Composed and prepared routine correspondence, letters and reports with job-related software.
Used company badging system to create badges for new employees and visitors.
Teacher's Assistant/Special Education Paraprofessional at Las Virgenes Unified School DistrictTeacher's Assistant/Special Education Paraprofessional at Las Virgenes Unified School District
