Sagor Dey
The Bronx,NY
Summary
Outgoing and customer-focused professional with a strong background in system administration and product analysis, eager to leverage interpersonal skills and technical expertise as a Branch Ambassador. Passionate about enhancing customer banking experiences, resolving inquiries efficiently, and promoting financial solutions while adhering to operational policies and procedures.
Overview
1
1
year of professional experience
Work History
System Administrator and Product Analyst
JOGOMAYA LLC
10.2023 - Current
- Deliver exceptional customer support by resolving technical inquiries for online shoppers, reducing resolution time by 30% through clear communication and problem-solving.
- Educate users on digital tools and platforms, showcasing product features and guiding them through online navigation to enhance their shopping experience.
- Collaborate with a team of professionals to analyze customer needs, recommending tailored solutions that improve satisfaction and retention.
- Maintain strict adherence to security protocols, conducting regular audits of systems and transactions to mitigate fraud and ensure data integrity.
Education
Bachelor of Science - Computer Information Systems
Herbert H. Lehman College, CUNY
The Bronx, NY05-2019
Skills
- Customer Engagement: Skilled in connecting with people, resolving inquiries, and delivering extraordinary service with a friendly demeanor
- Digital Savvy: Proficient in guiding customers through online and mobile platforms, leveraging technology to enhance their experience
- Compliance: Strong understanding of operational policies, security procedures, and regulatory standards
- Adaptability: Quick learner, comfortable with evolving tech and dynamic customer needs
Timeline
System Administrator and Product Analyst
JOGOMAYA LLC
10.2023 - Current
Bachelor of Science - Computer Information Systems
Herbert H. Lehman College, CUNY
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