Summary
Overview
Work History
Education
Skills
Timeline
Generic

ANITA LAMPTEY

The Bronx,NY

Summary

Dynamic and dedicated professional with a strong background in customer service at African Market (Gold Coast). Proven ability to enhance customer relations through patience and empathy while maintaining a balanced cash drawer with exceptional accuracy. Committed to teamwork and integrity, consistently meeting business needs through flexible scheduling and collaboration.

Overview

8
8
years of professional experience

Work History

Receptionist

Mac's Suites
08.2023 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

Cashier

African Market (Gold Coast)
02.2018 - 07.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Education

Bachelor of Science - Human Resources Management

University of Ghana
Accra, Ghana
04-2012

High School Diploma -

Ghana National College
Accra, Ghana
08-2004

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Team collaboration
  • Customer relations

Timeline

Receptionist

Mac's Suites
08.2023 - Current

Cashier

African Market (Gold Coast)
02.2018 - 07.2023

Bachelor of Science - Human Resources Management

University of Ghana

High School Diploma -

Ghana National College

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