Sagrario Santos
New York,NY
Summary
Experienced professional with a strong background in planning and problem-solving. Proven track record in optimizing resource utilization to enhance operational scalability and profitability. Exceptional organizational skills and effective leadership in relationship building contribute to team success.
Overview
30
30
years of professional experience
Work History
Assistant Store Manager
Burlington Inc
Bronx, NY
10.2012 - 08.2025
- Managed daily store operations, enhancing customer service, optimizing inventory, and coordinating staff scheduling.
- Trained new employees in customer service excellence and store policies, enhancing team competence and customer interactions.
- Resolved customer complaints through effective communication, ensuring high customer satisfaction.
- Implemented visual merchandising strategies, improving product visibility and increasing customer engagement.
- Conducted frequent walk-throughs to guide team members in enhancing store appearance and presentation.
- Managed cash handling procedures, reconciling discrepancies effectively.
- Maintained consistent compliance with health and safety regulations.
Group Manager
Filenes Basement
New York, New York
09.2002 - 01.2012
- Oversaw daily operations across multiple departments, enhancing workflow efficiency and collaboration.
- Managed team performance through consistent feedback and targeted training sessions to align skills with goals.
- Developed strategies that drove team productivity and streamlined operational processes.
- Analyzed sales data to inform merchandising strategies and refine product selection.
- Monitored compliance with company policies and industry regulations to mitigate risks.
Supervisor
Smiler's
New York, New York
01.1996 - 06.2003
- Supervised a team of 15 employees in daily operations, ensuring efficiency.
- Guided subordinates in job duties and responsibilities, clarifying role expectations to enhance team understanding.
- Trained staff on safety procedures and operational protocols, fostering a culture of compliance.
- Established quality control measures to maintain product standards, contributing to overall operational integrity.
Education
Certificate - Medical Assistant
Mandl School
New York, NY08-2002
Skills
- Inventory management
- Sales analysis
- Visual merchandising
- Cash handling
- Customer service
- Staff training
- Operational efficiency
- Time management
- Conflict resolution
- Effective communication
Languages
Spanish
Full Professional
References
References available upon request.
Timeline
Assistant Store Manager
Burlington Inc
10.2012 - 08.2025
Group Manager
Filenes Basement
09.2002 - 01.2012
Supervisor
Smiler's
01.1996 - 06.2003
Certificate - Medical Assistant
Mandl School