Summary
Overview
Work History
Education
Skills
Timeline
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Sahaja Malka

Boston,MA

Summary

Dynamic and results-oriented professional with a comprehensive background in process
training and IT service consulting, currently pursuing a Master of Science in Project
Management. Known for excellent leadership, communication, and organizational skills,
adept at driving projects to successful completion. Brings a blend of analytical thinking and
creative problem-solving abilities, honed through a rich experience in team management
and client engagement. Eager to apply these skills in a challenging project management
role, contributing to the effective execution and delivery of complex projects.

Overview

5
5
years of professional experience

Work History

Process Trainer/Policy Service Specialist

Cognizant Technology Solutions, CTS
10.2021 - 11.2023
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Trained and mentored 280 new personnel hired to fulfill various roles.
  • Analyzing the existing business processes and identifying areas of improvement as well
    as scheduling training sessions and meetings to
    discuss the improvements.
  • Creating initiatives depending on the business's requirements.
  • Developing pilot projects and monitoring project performance.
  • Collaborating with tools engineers and monitoring the effectiveness of the various tools
    developed by the tools team.
  • Collaborating with stakeholders and working closely with senior management and various departments like operations, Quality control, tools engineers and business analytics and identify ways to improve the productivity and efficiency of the process.
  • Supporting the operations team to improve the production and quality by using training needs analysis, assessments, refreshers, etc.
  • Prepare policy documentation and briefing papers with recommendations for policy changes.
  • Design and update training modules and session plans.
  • Participate in executive level meetings with different departments to ensure inter department coordination and communication.

Senior Process Executive

Cognizant Technologies Solutions
01.2021 - 10.2021
  • Ensured performance parameters were met and exceeded within company's guidelines
    and policies.
  • Provided support to supervisors in engagement activities, including training and logistics.
  • Served as Subject Matter Expert in alignment with business needs.
  • Enhanced productivity and process by working together with various teams on floor.

Process Executive

Cognizant Technology Solutions, CTS
12.2018 - 01.2021
  • Dealt with feedback reports coming from clients across world.
  • Measured and evaluated effectiveness of implemented process improvements, perfecting accordingly for optimal business operations.
  • Undertake analysis of products including diagnosis and correction of faults.
  • Produced clear, concise performance reports, accurately presenting data for analysis and evaluation.
  • Carried out astute, proactive analysis and assessment of current processes, presenting
    findings to senior management.

Education

Master of Science - Project Management

Northeastern University
Boston, MA
12.2024

Bachelor of Science - Biotechnology

Vivekananda Degree & PG College
Karimnagar, Telangana
06.2018

Skills

  • Project Management Software
  • Stakeholder Management
  • Ability to juggle multiple projects
  • Project gate reviews
  • Project planning, scheduling and budgeting
  • Defining project scope and objectives
  • Team Management
  • Group Discussion Facilitation
  • Process improvement measurements
  • Information Collection & Deep dive analysis
  • Communication skills
  • Excel/Google spreadsheet functions
  • Microsoft Power point & Google slides
  • Negotiation

Timeline

Process Trainer/Policy Service Specialist

Cognizant Technology Solutions, CTS
10.2021 - 11.2023

Senior Process Executive

Cognizant Technologies Solutions
01.2021 - 10.2021

Process Executive

Cognizant Technology Solutions, CTS
12.2018 - 01.2021

Master of Science - Project Management

Northeastern University

Bachelor of Science - Biotechnology

Vivekananda Degree & PG College

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Sahaja Malka