Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Affiliations
Timeline
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Sahar Jazi

Flushing,NY

Summary

Resourceful IT support specialist with background in troubleshooting, network management, and customer service. Experienced in providing technical support to both on-site and remote teams across various operating systems. Strengths include strong analytical skills, the ability to multitask, and the ability to adapt quickly to new technologies.

Overview

4
4
years of professional experience

Work History

Technical Web Solutions Specialist

Web hosting Canada
Tunis, Tunisia
10.2021 - 05.2024
  • Delivered bilingual technical support (in French and English) for clients, addressing queries related to web hosting plans through phone, chat, and support tickets.
  • Maintained website security by installing SSL certificates and monitoring server logs.
  • Expertly diagnosed and resolved complex DNS issues, including managing DNS zones, clusters, and records, ensuring reliable domain name resolution, and ensuring service continuity.
  • Developed and updated technical documentation that increased team productivity by 25%.

IT Support Analyst

Adactim
Ariana, Tunisia
07.2020 - 10.2021
  • Installed, configured, and maintained hardware and software applications.
  • Provided technical support and troubleshooting and Conducted regular security audits and assessments, ensuring all computer systems and networks function smoothly and securely.
  • Managed technical documentation with detailed descriptions.
  • Trained and guided a team of new hires on company's IT policies, improving compliance by 30%.
  • Achieved a 95% positive customer feedback rating by delivering outstanding resolution services for technical issues and contributed to reducing issue escalation by 20%.

Intern

Get Wireless
Tunis , Tunisia
01.2020 - 06.2020
  • implemented an Energy Monitoring System application

Education

Associate of Applied Science - Information Security

Northampton Community College
Bethlehem, PA
12-2024

Bachelor of Science - Information Technology

Higher Institute of Technological Studies
Rades , Tunisia
07-2020

Specialized Diploma in Application/Web Programming -

Northampton Community College
Bethlehem, PA
05-2019

Skills

  • Technical Support:Windows OS, macOS, Linux/Unix, VMware, Cloud Services (AWS, Azure), Active Directory, Remote Support Tools
  • Networking:Cisco Routers & Switches, TCP/IP, VLANs, Network Diagnostics and Configuration, VPN
  • Security:firewalls, antivirus software, encryption tools, IDS/IPS, SSL/TLS
  • Software & Tools:MS Office 365, Salesforce, SQL
  • Programming & Scripting:PowerShell, Bash, Python, JavaScript
  • Troubleshooting: Hardware Diagnostics, PC Repair,Software Issue Resolution,Incident Management, Ticketing Systems, and Escalation System
  • Security Software: Wireshark, Kali Linux, Metasploit, Nessus, Snort, and Burp Suite

Accomplishments

  • Recipient of The Thomas Jefferson Tunisia Scholarship Program 2019
  • Exchange Program Certificate: NCC Center for Global Education and International Services.
  • Dean's list GPA 3.8

Languages

Arabic
Native/ Bilingual
French
Native/ Bilingual
English
Full Professional

Affiliations

Languages and cultures, Nature, Traveling, Camping, Cooking

Timeline

Technical Web Solutions Specialist

Web hosting Canada
10.2021 - 05.2024

IT Support Analyst

Adactim
07.2020 - 10.2021

Intern

Get Wireless
01.2020 - 06.2020

Associate of Applied Science - Information Security

Northampton Community College

Bachelor of Science - Information Technology

Higher Institute of Technological Studies

Specialized Diploma in Application/Web Programming -

Northampton Community College

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Sahar Jazi