Sahar Khan
Land O' Lakes,FL
Summary
Dynamic professional with over 10 years of experience in customer service and assistance, complemented by exceptional communication skills that facilitate adaptability across diverse work environments. Proven expertise in sales management and a solid background in telecommunications, consistently addressing customer inquiries with efficiency and accuracy. Successfully cross-trained over 50 staff members while collaborating with upper management to implement strategic changes that enhance customer satisfaction. Eager to leverage a robust skill set in the medical or IT fields, backed by ongoing studies to achieve certification as a Medical Coder, HINM professional and computer science degree, along with entrepreneurial experience in staffing, accounting, and inventory management.
Overview
20
20
years of professional experience
Work History
Accounts Receivable Manager/Helpdesk Executive
SafeSplash Swim School
02.2024 - Current
- Posted customer payments by recording cash, checks, and credit card transactions.
- Processed incoming payments in accordance with established financial policies.
- Completed daily process adjustments to maintain accuracy.
- Verified discrepancies and resolved clients' billing issues
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Business Owner
Smoothie King
06.2023 - Current
- Managing/training employees
- Created and balanced budget
- Payroll processing
- Managing inventory
- Marketing
Store Manager
AT&T
11.2020 - 06.2023
- Responsible in the hiring, interview process
- Office duties include tracking business leads, reporting, and analyzing sales
Administrator
Fulton Car Service
03.2011 - 01.2022
- Experienced office administrator known for being highly organized and flexible, ability to handle/lead, office administrative work effectively
- MS office Proficient- Word, Excel, and PowerPoint
- Arrangement of meetings and documentation
- Leading office staff
- Ability prioritize and handle stress in a fast paced environment
Store Manager
AT&T Portables
06.2009 - 03.2017
- Inventory management
- Scheduling
- Store operations
- Managing store reps and training
- Coaching reps in exceeding sales quota
- Given monthly store sales goals and expected to exceed and excel
Server
Smoothie King
01.2006 - 01.2010
Education
Bachelor of Science - Computer Science
Western Governors University
Salt Lake City, UT06-2026
Certification - Medical Billing & Coding
Montgomery College
Rockville, MD08.2025
Bachelor's - Health Information Management
Montgomery College
08.2025
High school Diploma - undefined
Paint Branch High School
Burtonsville, MD06.2007
Skills
- Store Management Experience
- Sales Management
- Telecommunication
- Medical Coding
- Recruitment Experience
- Data Analytics
- Aging report creation
- Work assignment coordination
- Payment reviewing
- Operating system management
- Complaint resolution
Languages
English, Urdu, Punjabi, Hindi - Fluent
Software applications
- Microsoft Office Operating Systems (Excel, Powerpoint, Word)
- Windows
- CRM Software
- POS
- IOS
- RQ4
- OPUS
- Google Suites
- Brinks POS
- Data Central
- IClasspro
- Google IT Support
- Oracle
Timeline
Accounts Receivable Manager/Helpdesk Executive
SafeSplash Swim School
02.2024 - Current
Business Owner
Smoothie King
06.2023 - Current
Store Manager
AT&T
11.2020 - 06.2023
Administrator
Fulton Car Service
03.2011 - 01.2022
Store Manager
AT&T Portables
06.2009 - 03.2017
Server
Smoothie King
01.2006 - 01.2010
Bachelor's - Health Information Management
Montgomery College
High school Diploma - undefined
Paint Branch High School
Bachelor of Science - Computer Science
Western Governors University
Certification - Medical Billing & Coding
Montgomery College
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