Ashley Marrero
Boynton Beach ,FL
Summary
Assisted team members in achieving project goals through effective communication and collaboration. Embraced opportunities for personal development and skill enhancement. Demonstrated adaptability by taking on new challenges and completing tasks efficiently. Work very well in a team setting and always give 100% to the ask at hand.
Overview
13
13
years of professional experience
Work History
Customer Service Manager/ Executive Assistant
Corporate Client Services, LLC
Boca Raton, FL
12.2021 - Current
- In charge of all 20 account managers plus Retention.
- Look over all files each day, keep track of payments. Work hand and hand with sales to keep deals flowing through.
- Send reminder emails, to clients and work with lawyers to help negotiate files.
- With directly with the COO of the company to keep day to day operations running smoothly
- Oversee the customer service department is connected with negotiators
- Over looking a small team, creating new strategies and ways to progress the company.
- Provide weekly reports to upper Management for status updates. Team building work in order to keep stress levels low and customer satisfaction high.
Financial Analyst
Corporate Client Services, LLC
West Palm Beach, FL
11.2021 - Current
- Call small business owners that are in debt to try to help them get into a program that will save their business. Help the owners get out of terrible financial obligations they put themselves in. First point in contact on qualifying if they are a good fit for the companies program
Customer Service Representative
PHH Mortgage
West Palm Beach, FL
07.2021 - 09.2021
- Answering calls about home loans, processing payments over the phone.
- Typing
- Updating information
Packer
Costco Wholesale
Boca Raton, FL
11.2019 - 07.2020
- Helped pack members groceries, also when needed i was trusted to run a cash register. What ever department required help i was there to help.
- Counting money, helping members packing and even making food in the food court.
Mobile Expert
T-Mobile
Palm Beach Gardens, FL
03.2019 - 11.2019
- As a T-mobile expert i help customers with phone bills, assist with troubleshooting, and also help with upgrading phones. Also as part of my job, i activate new customers, open and close the store, count all registers in the beginning and end of day.
- Customer service is key.
- I also call customers on the phone tell them about promotions, and make appointments for them to come into the store.
Assistant Manager
Foot Locker
Boynton Beach, FL
10.2017 - 03.2019
- Recently moved here from New Jersey. I am the Assistant Manager of a Footlocker and my job entitles me to over see the store. I ring up customers, engage with customers, solve problems and manage shipment and money coming in and out the store.
Assistant Manager
Foot Locker
Edison, NJ
08.2016 - 10.2017
- I was hired at Foot locker in New Jersey after leaving Kicks USA. Foot locker transferred me to a store in Florida when i moved.
Sale Associate
KICKS USA
Elizabeth, NJ
01.2013 - 08.2016
- Assist customers, ring customers up and clean up the store.
Education
Associate - Game designing
Union County College
Cranford, NJ05.2016
High School Diploma Or GED -
Alexander Hamilton Prep High School
Elizabeth, NJ06.2012
Skills
- Customer Service
- Money Management
- Stocking
- Packaging
- Assistant Manager Experience
- Shipping & Receiving
- Assembly
- Merchandising
- Leadership
- Phone etiquette
- Food Preparation
- Typing
- Quick learner
- Data Entry
- Retail Management
- Cleaning Experience
- Computer Operation
- Office Administration
- Sales
- Store Management Experience
- Microsoft Word
- Microsoft Excel
- Adobe Acrobat
- Payroll
- Document management
- CRM software
- Yardi
- Bookkeeping
- Order entry
- Windows
- QuickBooks
- Salesforce
- Personal assistant experience
- Retail management
Additional Information
Very outgoing, very friendly and helpful. Always looking for new ways to improve myself. Always willing to try new things and work hard to get what needs to be done.
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
- Work Permit: Authorized to work in the US for any employer
- Availability: Willing to relocate: Anywhere, Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Customer Service Manager/ Executive Assistant
Corporate Client Services, LLC
12.2021 - Current
Financial Analyst
Corporate Client Services, LLC
11.2021 - Current
Customer Service Representative
PHH Mortgage
07.2021 - 09.2021
Packer
Costco Wholesale
11.2019 - 07.2020
Mobile Expert
T-Mobile
03.2019 - 11.2019
Assistant Manager
Foot Locker
10.2017 - 03.2019
Assistant Manager
Foot Locker
08.2016 - 10.2017
Sale Associate
KICKS USA
01.2013 - 08.2016
Associate - Game designing
Union County College
High School Diploma Or GED -
Alexander Hamilton Prep High School