Sahara Burch
Paxton,NE
Summary
Seasoned Shift Manager successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Priority on employee safety in fast-paced environment.
Overview
7
7
years of professional experience
Work History
Shift Lead Manager
Driftwood
Ogallala, NE
01.2023 - Current
- Addressed any issues or concerns raised by staff during shifts.
- Communicated with shift managers to ensure seamless customer service.
- Communicated employee concerns, financial discrepancies, and customer grievances to upper management.
- Held regular meetings with staff to discuss progress toward goals.
- Collaborated with other departments to ensure timely delivery of products or services to customers.
- Encouraged employees towards achieving designated specifications.
- Handled register counts.
- Implemented guidelines to boost staff effectiveness.
- Guided staff on employing optimal techniques.
- Assisted employees in completing tasks during busy periods.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Taught staff upselling techniques.
- Assessed customer needs in a timely and productive manner.
- Kept the inventory replenished throughout work hours.
Waitress
Driftwood
Ogallala, NE
01.2021 - Current
- Organized guest seating at tables and booths.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Took orders for food and drinks and delivered them to guests.
- Assisted other wait staff members in times of heavy customer traffic.
- Developed positive relationships with regular customers through friendly conversation.
Waitress
Ole's Big Game Steak House
Paxton, Nebraska
01.2018 - 01.2021
- Set up tables in between patrons to reduce wait times.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
Education
High School Diploma -
Paxton Consolidated Schools
Paxton, NE04-2021
Skills
- Team motivation
- Energetic and enthusiastic
- Opening and closing procedures
- Customer service focus
- Cash handling
- Handling customer complaints
Timeline
Shift Lead Manager
Driftwood
01.2023 - Current
Waitress
Driftwood
01.2021 - Current
Waitress
Ole's Big Game Steak House
01.2018 - 01.2021
High School Diploma -
Paxton Consolidated Schools
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