Sahara Keys
Lynnwood,WA
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Ice Cream Server
Baskin Robins
Lynwood, CA
02.2024 - Current
- Closed shop by cleaning workstations, restocking shelves with supplies, emptying trash cans.
- Operated cash register to collect payments from customers.
- Greeted guests pleasantly, discussing specialty flavors and answering allergen concerns.
- Served and scooped ice cream, following sizing specifications.
- Provided excellent customer service by responding promptly to customer inquiries and requests.
- Memorized menu items, identifying allergens to streamline service to customers.
Sales Associate
sneeperz
Seattle, WA
01.2020 - 01.2024
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Assisted customers with product selection, sizing and styling.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Organized stockroom shelves according to size, color or style.
- Demonstrated product features and benefits for customers' needs.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
BARISTA
cafe kleo
Lynnwood
02.2023 - 12.2023
- Provide exceptional customer service by greeting and assisting customers in a friendly and efficient manner
- Operate point-of-sale (POS) systems to process orders and payments
- Consistently exceeded monthly sales targets by upselling and promoting seasonal offerings
- Successfully trained three new hires, ensuring they met the company's standards for customer service and drink preparation
- Developed and organized themed events, such as coffee tastings and workshops, to engage customers and build community relationships
- Established a social media presence for the coffee shop, increasing online visibility and attracting new customers.
BARISTA
Starbucks
Lynnwood
05.2022 - 08.2022
Education
GRADUATE -
Cascade senior highschool
06.2023
CULINARY BAKING&PASTRY -
sno-isle- tech center
06.2023
Skills
- Customer service
- Espresso making
- Cash handling
- Problem solving
- Design
- Analysis
- Coding
- Brand Promotion
- Customer Engagement
- Salesmanship
- Flexible Schedule
- Cleaning and organization
- Relationship Building
- Friendly demeanor
Languages
Englidsh
Affiliations
- sport knowlege
- fashion
Timeline
Ice Cream Server
Baskin Robins
02.2024 - Current
BARISTA
cafe kleo
02.2023 - 12.2023
BARISTA
Starbucks
05.2022 - 08.2022
Sales Associate
sneeperz
01.2020 - 01.2024
GRADUATE -
Cascade senior highschool
CULINARY BAKING&PASTRY -
sno-isle- tech center
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