Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Other necessary skills included money handling, merchandise, customer service, managing large groups simultaneously checking in, assess and prioritize functions, taking initiative during slow times.
Had to deal with groups of up to 300 people at one time.
Ski School Instructor
Cataloochee Ski Area
10.2023 - 03.2024
Improved student skiing abilities by providing personalized instruction and tailored lesson plans.
Established a welcoming environment that encouraged open communication between instructors, students, and parents/guardians alike.
Enhanced guest satisfaction by addressing individual needs and preferences in ski lessons.
Manage and teach groups of varying sizes(1-13 people) that consisted of different ages(3-65 years old) and skills levels.