
Highly organized and results-driven leader with 20+ years of experience guiding design and client-service teams in both U.S. and international environments. Proven record of driving operational excellence, elevating customer experience, and managing multi-phase projects from concept through completion. Adept at motivating teams, managing workflows, and supporting sales goals through exceptional communication, organization, and follow-through. Skilled in project management, visual coordination, and process improvement with a strong commitment to quality, collaboration, and service.
• Lead and support design and sales teams in delivering exceptional client experiences, ensuring alignment with project timelines, budgets, and business objectives.
• Oversee multiple concurrent projects from concept to completion, managing communication between clients, vendors and internal partners.
• Mentor new team members, optimize design processes, and implement strategies that enhance efficiency and client satisfaction.
• Partnered closely with clients to identify design goals and create personalized solutions that reflected their style and functional needs.
• Collaborated with senior designers and gallery teams to coordinate selections, schedules, and presentations for seamless project delivery.
• Supported showroom operations by maintaining detailed client records and ensuring design presentations met brand and quality standards.