Sahdae Burke
Lynbrook,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
Manhasset Union Free Schl Dst
Manhasset, NY
05.2024 - 06.2024
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Scheduled appointments between clients and customers and internal staff members.
- Performed document review to ensure compliance with standards and regulations.
- Scheduled and confirmed appointments.
- Provided administrative support to office staff, including filing and organizing paperwork.
- Answered telephone calls and directed inquiries to appropriate personnel.
- Entered data into spreadsheets and databases accurately and efficiently.
- Scanned documents into digital format for storage in computer systems.
- Organized files alphabetically or numerically to maintain a well-structured system of records.
- Operated copy machines and fax machines to produce duplicates of documents as needed.
- Sorted incoming mail according to departmental guidelines and distributed it accordingly.
- Provided customer service assistance by responding to questions via phone or email.
Receptionist
Miller Rosado Algios LLP
Garden City, NY
05.2024 - 05.2024
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
- Assisted with special projects assigned by management when required.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Answered and directed incoming calls using multi-line telephone system.
- Sorted incoming mail and directed to correct personnel each day.
Customer Service Representative
Rentokil Initial
Lynbrook, NY
09.2023 - 03.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Prioritized and organized tasks to efficiently accomplish service goals. Assisted with customer requests and answered questions to improve satisfaction.
- Processed payments for customers in a timely manner, ensuring that all deadlines were met.
- Verified customer account information prior to processing payments. Maintained accurate records of customer payments using automated systems.
- Answered 70+ calls per shift to assist with customer questions and concerns.
Service Experience Representative
Nordstrom
Garden City, NY
01.2023 - 06.2023
- Retained knowledge of products, store policies and current promotions. Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Referred unresolved customer grievances to designated departments for further investigation
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Reached out to customers after completed sales to suggest additional service or product purchases.
Nordstrom
Customer Service Represenative
Garden City, NY
11.2021 - 01.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls , providing customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Seller
Cutco Cutlery
Lynbrook, NY
07.2021 - 09.2021
- Assisted customers with purchases by sharing merchandise and pricing information.
- Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
- Maintained high feedback ratings from customers by responding quickly to questions and problems.
- Handled credit cards and cash to accurately process payments at point of sale.
Education
Lynbrook Senior High School
Lynbrook, NY06.2021
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Data logging
- Accurate data entry
- Recordkeeping skills
- Maintaining records
- Work Prioritization
- File Management
- Meeting Scheduling
- Paperwork filing
- Deadline-oriented
- Accuracy and Precision
- Time Management
- Organization skills
- Verbal and written communication
- Scheduling
- Customer/Client relations
- Scheduling appointments
- Administrative Support
- Mail handling
- Typing Speed
- Tech-Savvy
Timeline
Administrative Assistant
Manhasset Union Free Schl Dst
05.2024 - 06.2024
Receptionist
Miller Rosado Algios LLP
05.2024 - 05.2024
Customer Service Representative
Rentokil Initial
09.2023 - 03.2024
Service Experience Representative
Nordstrom
01.2023 - 06.2023
Nordstrom
Customer Service Represenative
11.2021 - 01.2022
Seller
Cutco Cutlery
07.2021 - 09.2021
Lynbrook Senior High School