Sahian Bolanos
Spring,TX
Summary
I am a dynamic and results-driven professional with 6 years of experience in customer service and sales, known for consistently exceeding sales goals and delivering exceptional client experiences. I'm currently pursuing a cosmetology license with expected completion in November 2024. I am highly motivated and goal-oriented, with a proven track record of leveraging strong interpersonal skills and a positive attitude to drive success. I am adept at building relationships, identifying client needs, and delivering solutions that exceed expectations. I'm passionate about applying customer-focused expertise and sales in the cosmetology industry.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
Bath & Body Works
10.2023 - Current
- Delivered exceptional customer service by actively engaging with customers, understanding their needs, and providing personalized product recommendations, contributing to a high rate of repeat business
- Consistently exceeded sales targets and goals through effective upselling and cross-selling techniques, driving store revenue and enhancing overall customer satisfaction
- Managed inventory, restocked shelves, and ensured the store was organized and visually appealing, supporting an optimal shopping experience
- Assisted in the training and mentoring of new team members, fostering a collaborative and motivated work environment
- Utilized POS systems efficiently for transactions, returns, and exchanges, ensuring accurate and timely processing
- Conducted product demonstrations and promotions, enhancing customer knowledge and driving sales.
Patient Access Coordinator II
Envera Health
09.2022 - 10.2023
- Acted as the primary point of contact for patients, managing appointment scheduling, registration, and insurance verification to ensure a smooth and efficient access to healthcare services
- Conducted comprehensive patient intake processes, including collecting and verifying personal and insurance information, to facilitate accurate and timely care delivery
- Utilized electronic health record (EHR) systems to update patient information, process referrals, and coordinate with medical staff to streamline patient care and reduce wait times
- Provided exceptional customer service by addressing patient inquiries, resolving issues, and offering support in a compassionate and professional manner
- Implemented and adhered to compliance standards and confidentiality protocols, safeguarding patient information and ensuring regulatory adherence
- Collaborated with medical and administrative teams to optimize patient flow and improve overall clinic operations, contributing to increased patient satisfaction and operational efficiency
- Analyzed and reported on patient access metrics, identifying trends and areas for improvement to enhance service delivery and patient experience.
Two's Teacher
Beginnings & Beyond
06.2021 - 09.2022
- Designed and implemented age-appropriate lesson plans and activities that promoted cognitive, social, and emotional development for children aged two
- Fostered a positive and nurturing classroom environment by creating engaging, interactive learning experiences and encouraging positive behavior and social skills
- Monitored and assessed each child's progress and development, providing regular updates to parents and adapting teaching strategies to meet individual needs
- Facilitated daily routines, including meals, nap times, and transitions, ensuring a structured and safe environment conducive to learning and growth
- Developed and maintained strong relationships with parents and guardians, addressing concerns and providing feedback to support the child's development and well-being
- Collaborated with a team of educators to plan and execute enrichment activities and special events, enhancing the overall daycare experience
- Managed classroom supplies and resources effectively, ensuring a clean and organized learning space while adhering to safety and health regulations.
Education
High school diploma -
San Jacinto High School
San Jacinto, CA06.2018
Skills
- Quality Assurance
- Customer Service
- Typing
- Microsoft Word
- Caregiving
- Teaching
- Communication Skills
- Organizational Skills
- Cashiering
- Early Childhood Education
- Classroom Management
- Experience with Children
- Curriculum Development
- Classroom Experience
- Tutoring
- Product Demos
- Upselling
- Math
- Hair Styling
- Administrative Experience
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
- Exceptional customer service
- Relationship Building
- Money Handling
- Cash Register Operation
- Stocking and Receiving
Accomplishments
- President's List March 2024
- President's List April 2024
- President's List May 2024
Certification
Driver's License, 03/01/20, 06/01/30, I have a clean driving record.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Associate
Bath & Body Works
10.2023 - Current
Patient Access Coordinator II
Envera Health
09.2022 - 10.2023
Two's Teacher
Beginnings & Beyond
06.2021 - 09.2022
High school diploma -
San Jacinto High School