Sahid Ismail
Minneapolis,MN
Summary
Results-driven and highly motivated professional with a bachelor’s degree in Computer Science and a passion for business entrepreneurship and healthcare IT. Currently serving as the Vice President of Operations at a leading home care company, with a diverse background encompassing tech, healthcare, marketing, and sales. Equipped with solid experience in managing operations, driving business growth, and implementing innovative strategies to optimize performance and exceed organizational goals.
Overview
9
9
years of professional experience
Work History
Vice President of Operations
Accurate Health Services
08.2022 - Current
- Work along side CEO and President while still keeping majority of Program Coordinator roles
- Strategically coordinate operations according to objectives and capabilities.
- Support Executive Team in reviewing, identifying and prioritizing strategic initiatives.
- Identify opportunities to improve business process flows and overall departmental productivity.
- Create appropriate documentation for annual budgets and senior leadership goals.
- Mitigate financial discrepancies by managing budget and payroll operations.
Program Coordinator
Accurate Health Services
10.2020 - 08.2022
- Provided ongoing direction and leadership for program operations.
- Consulted with clients and family members to discuss healthcare plans and outline care initiatives.
- Created customized care plans, working with clients, case managers and families to assess and meet individual needs.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
Administrator/ DSP Supervisor
Accurate Health Services
12.2019 - 10.2020
- Motivated and supervised over 20 direct support professionals in delivering quality patient care.
- Recruited, hired and coached employees to offer high-quality, cost-effective care to all clients
- Managed payroll data entry and processing for employees to comply with predetermined company guidelines.
- Assisted accountant with both internal and external audits relating to processing of payroll.
IT Support Specialist & Medical Biller
Accurate Health Services
12.2018 - 12.2019
- Handled all technical issues via phone, email, and in person
- Responsible for all phones, computers, software, printers to be running perfectly.
- Tested new software's prior to implementation.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
- Prepared, audited, corrected and submitted third-party claims.
- Maintained effective communication with insurance companies to solve problems that impeded cash flow and diminished patient satisfaction.
Sales Consultant
Best Buy
06.2016 - 05.2019
- Utilized problem solving skills to support customers with any technical issues with their electronics.
- Used marketing skills to attract consumers to complete purchases, boost revenue growth and meet team / individual goals.
- Used training methods to stay up-to-date on marketing initiatives and assist in achieving profitable growth through critical business drive moments.
Tech Intern
MIGIZI Communications
06.2015 - 08.2015
- Used HTML, CSS and Java script to help build websites.
- Worked with other interns and employees to solve problems that.
Education
Bachelor of Arts - Computer Science
University of Minnesota - Twin Cities
Minneapolis, MN05.2022
Skills
- Programming Languages: Java, C, C, Python, Ocaml, Html, CSS, Java Script
- Problem Solver
- Critical Thinker
- Excellent communication skills
- Profitability and revenue generation
- Strategic planning and execution
- Performance Analysis
- Policy and procedure development
- Staff training/development
Timeline
Vice President of Operations
Accurate Health Services
08.2022 - Current
Program Coordinator
Accurate Health Services
10.2020 - 08.2022
Administrator/ DSP Supervisor
Accurate Health Services
12.2019 - 10.2020
IT Support Specialist & Medical Biller
Accurate Health Services
12.2018 - 12.2019
Sales Consultant
Best Buy
06.2016 - 05.2019
Tech Intern
MIGIZI Communications
06.2015 - 08.2015
Bachelor of Arts - Computer Science
University of Minnesota - Twin Cities
Similar Profiles
Anaelys HighleyAnaelys Highley
Coordination Manager at Accurate Health Care ServicesCoordination Manager at Accurate Health Care Services
Jubira RahmanJubira Rahman
Operations Manager at Accurate ServicesOperations Manager at Accurate Services
Brooke AlloBrooke Allo
Referencing Agent at Accurate Referencing ServicesReferencing Agent at Accurate Referencing Services