Sahid Ismail
Minneapolis,MN
Summary
Results-driven and highly motivated professional with a bachelor’s degree in Computer Science and a passion for business entrepreneurship and healthcare IT. Currently serving as the Vice President of Operations at a leading home care company, with a diverse background encompassing tech, healthcare, marketing, and sales. Equipped with solid experience in managing operations, driving business growth, and implementing innovative strategies to optimize performance and exceed organizational goals.
Overview
9
9
years of professional experience
Work History
Vice President of Operations
Accurate Health Services
2022.08 - Current
- Work along side CEO and President while still keeping majority of Program Coordinator roles
- Strategically coordinate operations according to objectives and capabilities.
- Support Executive Team in reviewing, identifying and prioritizing strategic initiatives.
- Identify opportunities to improve business process flows and overall departmental productivity.
- Create appropriate documentation for annual budgets and senior leadership goals.
- Mitigate financial discrepancies by managing budget and payroll operations.
Program Coordinator
Accurate Health Services
2020.10 - 2022.08
- Provided ongoing direction and leadership for program operations.
- Consulted with clients and family members to discuss healthcare plans and outline care initiatives.
- Created customized care plans, working with clients, case managers and families to assess and meet individual needs.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
Administrator/ DSP Supervisor
Accurate Health Services
2019.12 - 2020.10
- Motivated and supervised over 20 direct support professionals in delivering quality patient care.
- Recruited, hired and coached employees to offer high-quality, cost-effective care to all clients
- Managed payroll data entry and processing for employees to comply with predetermined company guidelines.
- Assisted accountant with both internal and external audits relating to processing of payroll.
IT Support Specialist & Medical Biller
Accurate Health Services
2018.12 - 2019.12
- Handled all technical issues via phone, email, and in person
- Responsible for all phones, computers, software, printers to be running perfectly.
- Tested new software's prior to implementation.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
- Prepared, audited, corrected and submitted third-party claims.
- Maintained effective communication with insurance companies to solve problems that impeded cash flow and diminished patient satisfaction.
Sales Consultant
Best Buy
2016.06 - 2019.05
- Utilized problem solving skills to support customers with any technical issues with their electronics.
- Used marketing skills to attract consumers to complete purchases, boost revenue growth and meet team / individual goals.
- Used training methods to stay up-to-date on marketing initiatives and assist in achieving profitable growth through critical business drive moments.
Tech Intern
MIGIZI Communications
2015.06 - 2015.08
- Used HTML, CSS and Java script to help build websites.
- Worked with other interns and employees to solve problems that.
Education
Bachelor of Arts - Computer Science
University of Minnesota - Twin Cities
Minneapolis, MN05.2022
Skills
- Programming Languages: Java, C, C++, Python, Ocaml, Html, CSS, Java Script
- Problem Solver
- Critical Thinker
- Excellent communication skills
- Profitability and revenue generation
- Strategic planning and execution
- Performance Analysis
- Policy and procedure development
- Staff training/development
Timeline
Vice President of Operations
Accurate Health Services
2022.08 - Current
Program Coordinator
Accurate Health Services
2020.10 - 2022.08
Administrator/ DSP Supervisor
Accurate Health Services
2019.12 - 2020.10
IT Support Specialist & Medical Biller
Accurate Health Services
2018.12 - 2019.12
Sales Consultant
Best Buy
2016.06 - 2019.05
Tech Intern
MIGIZI Communications
2015.06 - 2015.08
Bachelor of Arts - Computer Science
University of Minnesota - Twin Cities
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