SAHILKUMAR PATEL
WICHITA FALLS
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
21
21
years of professional experience
Work History
Ops Lead - SPSA
FedEx Express
03.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated strong organizational and time management skills while managing multiple tasks.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
Sahilkumar Patel (Owner)
OYO Hotel
06.2005 - Current
- Directed operational strategies to enhance guest satisfaction and drive hotel occupancy rates.
- Implemented cost-control measures, optimizing expenditure without compromising service quality.
- Developed training programs for staff, improving service delivery and enhancing team performance.
- Analyzed market trends to inform pricing strategies and promotional campaigns effectively.
- Oversaw daily operations, ensuring compliance with health and safety regulations across all departments.
- Managed day-to-day business operations.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
DOT Courier
FedEx Express
04.2016 - 03.2023
- Delivered packages efficiently across designated routes, ensuring timely service and customer satisfaction.
- Maintained accurate logs of deliveries and pickups to streamline operations and enhance accountability.
- Conducted vehicle inspections regularly to ensure compliance with safety protocols and operational standards.
- Assisted in training new couriers on delivery procedures and route optimization techniques.
- Coordinated with dispatch teams to manage workload effectively during peak delivery periods.
- Mentored junior couriers on best practices in customer service and package handling procedures.
- Expedited urgent shipments when required, prioritizing tasks efficiently to meet critical deadlines without compromising quality of service.
- Achieved timely deliveries by closely adhering to established schedules and adjusting as necessary to account for traffic or weather disruptions.
- Reduced fuel consumption with eco-friendly driving techniques, contributing to cost savings and environmental sustainability efforts.
- Trained new couriers on company procedures, route optimization strategies, and best practices for safe handling of materials during transport.
Manager- Mary Mitchell and Russell Horton
AT&T - Metasys Technologies
10.2012 - 05.2014
- Responsible for Working with AT&T technicians around 22 states with the IT level support for U-verse installation and other services provided by the company. Monitor calls for quality control.
- Utilized CRM systems to track customer interactions and drive targeted marketing campaigns.
- Developed strategic initiatives to improve customer satisfaction and retention rates.
Manager Greg Kuehler
CVS Pharmacy
03.2012 - 11.2012
- Prepares prescriptions for dispensing by the pharmacist by retrieving, counting, pouring, weighing, and at times mixing medication
- Makes requisitions for drugs and supplies with professional guidance from the pharmacists
- Orders, receives, and maintains inventory of drugs and chemicals, and ensures their security
- Verifies that information on the prescription is complete and accurate
- Enters data in computer system, recording all the prescriptions, purchase orders, requisitions, and disbursements
- Prepares insurance claim forms
- Performs general clerical duties, such as answering phones, operating cash register, etc.
- Performs other position-related duties as assigned, depending on assignment setting
Manager Sunil Patel
Celerity Logistics
10.2009 - 04.2012
- Delivering prescription drug order to local retail and Pharmacy stores in timely manner, Checking inventory.
Education
High School -
Skyline High School
Dallas, TXCollege - Computer Science
Eastfield Community College
Mesquite, TXSkills
- Ability to manage and complete multiple tasks in a timely manner; work well under pressure; time management skills and an excellent team player
- 20 Years of hands on experience as a business owner
- Problem-solving
- Flexible and adaptable
- Organization and time management
- Administering network system and troubleshooting
- Troubleshooting technical problems, installation of hardware and software
- Very familiar with Windows (Microsoft Excel, Powerpoint, Access, Outlook)
- Dependable and responsible
Accomplishments
Bravo Zulu Award
Humanitarian Award
Employee of the Month
Languages
English
Hindi
Gujarati
Timeline
Ops Lead - SPSA
FedEx Express
03.2023 - Current
DOT Courier
FedEx Express
04.2016 - 03.2023
Manager- Mary Mitchell and Russell Horton
AT&T - Metasys Technologies
10.2012 - 05.2014
Manager Greg Kuehler
CVS Pharmacy
03.2012 - 11.2012
Manager Sunil Patel
Celerity Logistics
10.2009 - 04.2012
Sahilkumar Patel (Owner)
OYO Hotel
06.2005 - Current
High School -
Skyline High School
College - Computer Science
Eastfield Community College