SAHIRA CORDERO BISONO
Yonkers,NY
Summary
Bilingual English-Spanish customer service and administrative professional with 10+ years of experience supporting customers and clients through phone, chat, and email/ticketing channels. Provides professional bilingual client communication and customer support in English and Spanish. Experienced in client intake, appointment coordination, follow-up, CRM and ticketing systems, technical support, documentation, and problem resolution. Skilled with Salesforce, Zendesk, RingCentral, Slack, and Microsoft Office. Background in Clinical Psychology and Human Resources Management. Seeking remote or hybrid administrative, bilingual customer support, virtual assistant, scheduling, or client coordination opportunities at $20/hour or higher.
Overview
8
8
years of professional experience
Work History
Sign Up Coordinator
Lisinski Law Firm
03.2023 - 08.2024
- Served as an initial point of contact for prospective clients seeking legal consultations, providing professional and empathetic communication.
- Conducted approximately seven client consultations per day and gathered information needed for the intake process.
- Coordinated consultation scheduling and maintained timely follow-up with prospective clients.
- Assisted with forms, fingerprint-related steps, document follow-up, and other client intake requirements.
- Used RingCentral and other internal systems to communicate with clients and coordinate workflow.
Customer Service Representative
Zola for Vendors
05.2022 - 03.2023
- Provided customer support to vendors primarily through email-based tickets.
- Investigated customer questions and account issues and provided clear, professional written responses.
- Documented and followed up on support requests using Salesforce and Zendesk.
- Managed multiple support cases while maintaining accuracy, organization, and timely responses.
Customer Service Representative
DoorDash
02.2022 - 05.2022
- Provided customer support through chat, assisting with questions and service-related issues.
- Reviewed customer concerns, identified appropriate solutions, and communicated resolutions clearly.
- Documented interactions and followed established procedures while handling multiple conversations.
Customer Service Representative
Spirit Airlines
08.2020 - 12.2021
- Provided customer service primarily through chat, assisting customers with travel-related questions and service issues.
- Communicated clearly and professionally while researching information and resolving customer concerns.
- Managed multiple customer interactions while following company procedures and maintaining accurate case information.
Customer Service Representative
Macy's
08.2020 - 01.2021
- Provided customer support through voice and chat channels.
- Assisted customers with questions and service issues while maintaining a professional and solution-focused approach.
- Documented interactions and followed established customer service procedures.
Teacher's Assistant
Ergos Bilingual School
03.2017 - 04.2021
- Supported classroom activities and assisted teachers with day-to-day student needs.
- Communicated with students and staff in a bilingual educational environment.
- Applied teamwork, organization, communication, and classroom support skills.
Technical Support & Customer Service Representative
Comcast / Convergys
05.2016 - 02.2017
- Provided technical and customer support by phone.
- Assisted customers with service-related questions and technical issues using structured troubleshooting procedures.
- Communicated solutions clearly and documented customer interactions according to established processes.
Education
Bachelor's Degree - Clinical Psychology
Universidad Nacional Pedro Henriquez Ureña (UNPHU)
01.2015
Specialization coursework - Human Resources Management & Leadership
Universidad APEC
01.2023
Skills
- Bilingual English-Spanish Customer Support
- Bilingual Client Communication
- Administrative Support
- Customer Service
- Client Intake & Coordination
- Appointment Scheduling
- Email & Ticket Support
- Chat Support
- Phone Support
- CRM & Ticketing Systems
- Data Entry
- Documentation & Follow-Up
- Technical Support
- Problem Resolution
- Case/Client Follow-Up
- Microsoft Office
- Salesforce
- Zendesk
- RingCentral
- Slack
- Internal/Proprietary Systems
Training
- English Immersion Program
- English coursework, Instituto Cultural Dominicano Americano
- Microsoft Office Management
- Human Talent Management, APEC University
- Customer Care and Service Workshop
- Community Manager Workshop
- Teaching Knowledge Test (TKT)
Languages
Spanish: Native | English: Intermediate–Advanced | Bilingual English-Spanish Customer Support & Client Communication
Timeline
Sign Up Coordinator
Lisinski Law Firm
03.2023 - 08.2024
Customer Service Representative
Zola for Vendors
05.2022 - 03.2023
Customer Service Representative
DoorDash
02.2022 - 05.2022
Customer Service Representative
Spirit Airlines
08.2020 - 12.2021
Customer Service Representative
Macy's
08.2020 - 01.2021
Teacher's Assistant
Ergos Bilingual School
03.2017 - 04.2021
Technical Support & Customer Service Representative
Comcast / Convergys
05.2016 - 02.2017
Specialization coursework - Human Resources Management & Leadership
Universidad APEC
Bachelor's Degree - Clinical Psychology
Universidad Nacional Pedro Henriquez Ureña (UNPHU)